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Implementation Consultant

1 hour, 57 minutes ago
Pakistan
Full-time
Junior
Implementation Consultant
Customer and Technical Support
Agile Asana CRM ERP JIRA Monday.com SQL Trello
Apply Now
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023
View All Jobs 58

Description

  • Lead client onboarding sessions and align clients on workflows, timelines, expectations, and implementation scope.
  • Configure client accounts, permissions, integrations, workflows, dashboards, and system settings.
  • Test systems and troubleshoot issues before go-live to ensure a smooth launch.
  • Deliver client training sessions and create support materials such as user guides, video tutorials, and FAQs.
  • Manage implementation projects, track milestones and deadlines, and provide regular status updates to clients and internal teams.
  • Partner with Sales, Customer Success, Product, and Engineering to support handoffs, resolve issues, and share feedback.
  • Document implementation processes and best practices to improve onboarding workflows and playbooks.
  • Track onboarding performance metrics such as time-to-value and adoption rates, and recommend process improvements.
  • Ensure clients are confident using the platform and successfully transition to Customer Success after implementation.

Requirements

  • 2+ years of experience in implementation, onboarding, or technical project management.
  • Experience working with SaaS platforms, CRM systems, or ERP systems.
  • Strong communication and presentation skills.
  • Experience delivering client training sessions.
  • Proficiency with project management tools such as Asana, Trello, Monday.com, or Jira.
  • Highly organized with strong attention to detail.
  • Comfortable working remotely during U.S. business hours.
  • Technical knowledge of APIs, integrations, or SQL is preferred.
  • Background in software, healthcare, finance, or professional services is preferred.
  • Project management certifications such as PMP, CAPM, or Agile are preferred.

Benefits

  • Fully remote role with U.S. business hours.
  • Opportunity to own the end-to-end client onboarding experience.
  • Client-facing work with high impact on customer success and retention.
  • Cross-functional collaboration with Sales, Customer Success, Product, and Engineering.
  • Opportunity to build and improve implementation processes and systems.
  • Strong ownership and growth potential.

Interested in this position?

Apply directly on the company website

Apply Now

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