Technical Solutions Manager

1 hour, 43 minutes ago
Full-time
Junior
Project and Program Management
SchooLinks

SchooLinks

SchooLinks offers a comprehensive software platform designed to enhance college and career readiness for K-12 school districts, providing tools that automate college planning for students in grades 9 to 11 while fostering self-discovery and engagement ...

Diversified Consumer Services
51-250
Founded 2014
$11M raised

Description

  • Own the implementation process for one or more complex modules from kickoff through launch.
  • Manage project plans, task sequencing, status tracking, and implementation reporting for your assigned scope.
  • Work directly with customers to gather business requirements, understand use cases, and identify suitable solutions.
  • Configure modules hands-on, including setup, data triage, and customization.
  • Analyze customer data, understand data dependencies, and help resolve data issues.
  • Collaborate closely with Customer Success Managers on customer communication, escalation handling, and timelines.
  • Continuously engage customers to maintain project momentum, build buy-in, and drive adoption.
  • Document recurring problems and challenges faced by district partners.
  • Assist the Product team with quality assurance and product improvement.
  • Develop expertise in how the module fits within the broader SchooLinks product ecosystem.

Requirements

  • 2+ years of experience as an implementation specialist or in a similar role at a B2B SaaS company.
  • Strong project management skills, including understanding task dependencies, sequencing, and task ownership.
  • Experience managing multiple clients simultaneously.
  • Proactive, entrepreneurial mindset with the ability to take initiative in a fast-paced, dynamic environment.
  • Strong technical understanding of platform logic and how data connections work.
  • Experience working with data feeds, including reviewing data files and identifying issues.
  • Confidence presenting to district stakeholders and motivating them to complete tasks.
  • Clear and concise communication skills with the ability to translate technical jargon into simple customer-facing language.
  • Preferred: experience with scripting languages such as Python and with JSON data.
  • Positive attitude and ability to stay optimistic in high-stress situations.

Benefits

  • 100% employer-covered health care for employees.
  • 401(k) with company matching.
  • Dental and vision coverage.
  • Parental leave.
  • Subsidized gym membership.
  • Remote work stipend.
  • Annual team offsite.
  • Estimated OTE of $70k–$125k USD, subject to skills, experience, location, and other factors.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Technical Account Manager

Telestream 11-50 Professional Services

Telestream is hiring a Technical Account Manager to serve as the dedicated technical partner for its most strategic enterprise media customers, owning account health and resolution across complex video workflows.

AWS Azure Confluence DNS GCP JIRA Salesforce SQL TCP/IP
1 hour, 58 minutes ago

Implementation Consultant

Pavago IT Services

Implementation Specialist at a SaaS company supporting client onboarding, system setup, and product adoption across CRM/ERP implementations in a remote U.S.-hours role.

Agile Asana CRM ERP JIRA Monday.com SQL Trello
1 hour, 58 minutes ago

Head of Client Delivery

Pavago IT Services

Head of Client Delivery at a fast-growing company, owning the post-sales lifecycle from onboarding and implementation through adoption and long-term client success across AI-driven and GTM systems.

CRM
1 hour, 58 minutes ago

Director, EHR Implementation & Client Services

Natera 1K-5K Pharmaceuticals

Natera is hiring a Director of EHR Implementation & Client Services to lead enterprise EHR integrations and client delivery for its test suite across health systems.

6 hours, 31 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers