Director, EHR Implementation & Client Services

1 hour, 24 minutes ago
Full-time
Executive
Project and Program Management
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Lead and scale a team of approximately 25 analysts and project managers, including multiple layers of management.
  • Establish goals, KPIs, and operating rhythms to support timely and successful EHR implementations.
  • Define and implement a scalable operating model, standardized processes, playbooks, and governance for repeatable delivery.
  • Own end-to-end EHR integration delivery for order entry and result reporting across client health systems.
  • Ensure integration quality and scalability across Epic, Cerner, and Meditech platforms.
  • Serve as the executive escalation point for customer issues related to EHR implementations and ongoing service delivery.
  • Partner with enterprise sales across pre-sales, solution design, deal support, and implementation.
  • Build relationships with client IT, clinical, and operational stakeholders to resolve complex issues and drive adoption.
  • Work with Product, Sales, and Operations to align roadmap, capabilities, and delivery timelines.
  • Develop reporting and dashboards to track implementation performance, risks, and outcomes.

Requirements

  • 10+ years of experience in healthcare IT, EHR integrations, or clinical systems implementation.
  • Deep hands-on experience with Epic integrations, specifically orders and resulting and/or Beaker.
  • Willingness to obtain Epic Beaker or ambulatory certification.
  • Proven experience leading managers and scaling organizations, with team size of around 20+ strongly preferred.
  • Strong understanding of healthcare interoperability standards, including HL7, FHIR, and APIs.
  • Demonstrated experience working closely with enterprise sales teams in pre-sales and client delivery environments.
  • Experience with Cerner and/or Meditech integrations preferred.
  • Experience with Epic Aura integrations preferred but not required.
  • Familiarity with LIS, LIMS, and/or laboratory workflows preferred.
  • Experience supporting enterprise health systems and complex client implementations preferred.
  • Comfort navigating ambiguity and driving results in evolving, high-growth environments.
  • Strong problem-solving, communication, collaboration, and stakeholder-influencing skills.

Benefits

  • Remote position with willingness to travel, including 20-40% travel required.
  • Competitive salary range of $184,600 to $230,700 USD for Remote USA.
  • Comprehensive medical, dental, vision, life, and disability coverage for eligible employees and dependents.
  • Free testing for employees and their immediate families, plus fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) benefits.
  • Commuter benefits.
  • Generous employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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