Implementation Consultant

1 day, 16 hours ago
Full-time
Mid Level
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Manage the full implementation lifecycle from kickoff through go-live.
  • Build implementation plans, timelines, milestones, and rollout strategies.
  • Coordinate cross-functional stakeholders, internal teams, technical resources, and client stakeholders throughout deployment.
  • Analyze client workflows and operational processes to define requirements and translate business needs into technical solutions.
  • Configure SaaS platforms, including workflows, automations, permissions, system logic, and operational processes.
  • Manage data migration projects, validate data accuracy, and coordinate integrations and API workflows.
  • Deliver onboarding sessions, end-user training, and client enablement materials such as SOPs, documentation, training guides, and configuration manuals.
  • Maintain project trackers, dashboards, timelines, and clear status communication to stakeholders.
  • Monitor risks, blockers, and dependencies, escalating issues proactively.
  • Conduct implementation testing, coordinate UAT, and validate deployment quality before launch.

Requirements

  • 3+ years of experience in SaaS implementation, implementation consulting, technical project management, software deployment, onboarding, or systems consulting.
  • Experience implementing SaaS platforms and software systems.
  • Strong project management and stakeholder coordination skills.
  • Experience with business process mapping and workflow analysis.
  • Excellent written and verbal English communication skills.
  • Strong troubleshooting and analytical problem-solving ability.
  • Ability to manage multiple client implementations simultaneously.
  • Understanding of data migration workflows, APIs and integrations, workflow automation, SaaS system configuration, and implementation testing/QA.
  • PMP, PRINCE2, Agile, or related project management certification is preferred.
  • Familiarity with Salesforce, HubSpot, NetSuite, ERP systems, or CRM systems is preferred.

Benefits

  • Fully remote, full-time position.
  • Ownership of the full implementation lifecycle with significant autonomy.
  • Exposure to complex SaaS systems and enterprise workflows.
  • Growth path into Senior Implementation Consultant, Technical Project Manager, Solutions Consultant, or Customer Success Leadership.
  • Opportunity to work on meaningful business transformation projects.
  • Interview process includes an initial screening call, recruiter interview, client interview, and offer/onboarding.

Interested in this position?

Apply directly on the company website

Apply Now

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