HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services

Information Technology

251-1K (330)

Founded 2018

$60M raised

82 open positions

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Implementation Advisor (Bilingual - Spanish Speaking)

3 weeks, 3 days ago

United States

Full-time

Junior

Implementation Consultant

Project and Program Management

Apply Now

HighLevel

Internet Software & Services

251-1K

Founded 2018

$60M raised

View All Jobs 82

Description

Listen to customer requirements and pain points, then translate them into implementation plans.
Develop, coordinate, and execute implementation, upgrade, and conversion project plans and schedules.
Design, create, and manage application deployments, software integrations, and migrations.
Ensure implementation services stay within scope and manage scope changes when needed.
Identify risks or issues and collaborate with leadership on contingency plans.
Work cross-functionally to communicate customer needs and support delivery of milestones.
Follow up with lagging or non-engaging accounts to drive successful adoption of HighLevel.
Assist with educational webinars, workshops, and other customer education efforts.
Update customer journey playbooks and improve onboarding delivery.
Monitor customer adoption and usage metrics, including renewals and net promoter scores.

Requirements

Associate degree or equivalent work experience.
Minimum of 2 years of customer success, software implementation, consulting, or technical support experience.
2-3 years of experience using HighLevel or similar vertical solutions.
Strong verbal and written communication skills.
Ability to handle multiple tasks in a fast-paced environment.
Strong skills in diplomacy and tact when handling sensitive customer issues.
Experience with internal systems such as HighLevel and Freshdesk is preferred.
2+ years of customer consulting experience is preferred.
2+ years of marketing experience is a plus.
IT technical skills and experience with platform integrations.
Strong analytical, organizational, and documentation skills, including SOPs and customer journey playbooks.
Strong computer literacy, including MS Office Suite and internet applications.

Benefits

Salary range of $43,000 - $52,000 annually.
Remote-first work environment.
Opportunity to work for a global company with teams across 10+ countries.
Equal Opportunity Employer status.
Participation in a mission-driven organization supporting businesses worldwide.

Interested in this position?

Apply directly on the company website

Apply Now

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