Customer Success Manager

1 week, 5 days ago
Full-time
Mid Level
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Lead customer onboarding, implementation sessions, account configuration, and product training.
  • Manage 20–40 active accounts and serve as the primary contact for client stakeholders.
  • Conduct regular check-ins, strategic account reviews, and QBRs.
  • Monitor customer health, product usage, churn indicators, and re-engagement plans.
  • Own renewal pipelines, support renewal conversations, and identify upsell and cross-sell opportunities.
  • Triage and manage customer escalations through resolution while coordinating with Support, Product, and Engineering.
  • Maintain CRM records, customer health data, renewal forecasts, and account reports.
  • Capture customer feedback and communicate insights to Product and Engineering.
  • Collaborate with Sales, Product, Support, and Engineering to improve customer outcomes and account growth.

Requirements

  • 2–3+ years of experience in Customer Success, Account Management, Client Success, or a related client-facing role.
  • Proven experience managing ongoing customer relationships and supporting or driving renewals.
  • Experience with CRM systems such as Salesforce or HubSpot.
  • Familiarity with Customer Success platforms such as Gainsight, ChurnZero, or Totango.
  • Strong presentation, communication, stakeholder-management, and client-facing skills.
  • Experience leading client reviews, product demonstrations, QBRs, or strategic meetings.
  • Excellent written and verbal English communication skills.
  • Strong organization, prioritization, follow-through, and ability to work independently during U.S. client hours.
  • Preferred: 3–5 years of Customer Success or Account Management experience.
  • Preferred: SaaS, B2B technology, or professional services experience; managing 20+ accounts; and familiarity with NPS, CSAT, health scoring, NRR, QBRs, or expansion opportunities.

Benefits

  • Full-time, fully remote work aligned with U.S. client business hours.
  • Flexibility for client calls, QBRs, and escalations.
  • Direct ownership of customer relationships from onboarding through renewal.
  • Exposure to Sales, Product, Engineering, and Support teams.
  • Career progression opportunities toward Senior CSM, Strategic Account Manager, Customer Success Lead, or Head of Customer Success.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Manager - EMEA (Remote)

AppSamurai 51-250 Media

Storyly is hiring a Customer Success Manager to help global mobile-app brands maximize engagement, conversion, and retention through its in-app stories platform.

Amplitude CRM Firebase Google Analytics Mixpanel
16 hours, 37 minutes ago

Customer Success Advisor

Safe Security 251-1K Professional Services

Safe is hiring an enterprise Customer Success leader to help Fortune 500 customers use its AI-driven CTEM platform to reduce and demonstrate cyber exposure and business risk across the full lifecycle.

Cybersecurity
16 hours, 37 minutes ago

Customer Success Manager (US East Coast preferred)

Surglogs 11-50 Health Care Providers & Services

Surglogs is hiring a remote US Customer Success Manager to build long-term healthcare client relationships, onboard customers, drive software adoption, and support renewals and account growth.

1 day, 15 hours ago

Merchant Success Manager, Enterprise

Loop Returns 51-250 Internet Software & Services

Loop is seeking a United States-based Enterprise Merchant Success Manager to advise complex B2B SaaS merchant accounts, drive measurable business outcomes, and retain and expand long-term partnerships.

E-commerce
1 day, 15 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers