Manufacturing Customer Success Manager

1 hour, 7 minutes ago
Full-time
Mid Level
Customer and Technical Support
Xometry Europe

Xometry Europe

Xometry Europe provides on-demand manufacturing services including CNC machining, 3D printing, sheet metal processing, and injection moulding. Instant quotes and efficient ordering through their platform for custom and serial parts manufacturing.

Industrial Conglomerates
251-1K
Founded 2013

Description

  • Improve on-time delivery, product quality, and customer satisfaction.
  • Track multiple customer orders and supplier jobs through completion.
  • Build relationships with customers and suppliers and provide timely updates.
  • Apply manufacturing and production knowledge to support job delivery.
  • Assess supplier capabilities and oversee schedules, quality reviews, and corrective actions.
  • Investigate rejected parts, resolve supplier and customer issues, and manage replacement-related complaints.
  • Report risks, status, and recovery plans for troubled orders.
  • Document case activity and maintain supplier quality metrics.
  • Collaborate with Engineering, Customer Care, Quality, Sales, and Shipping teams.
  • Support process automation and comply with quality, safety, and technology procedures.

Requirements

  • At least 3 years of relevant experience, preferably in manufacturing or operations.
  • Experience in project management, supply chain, and customer service.
  • Knowledge of manufacturing processes, engineering drawings, and mechanical/electrical inspection methods.
  • Ability to perform root cause analysis and solve complex problems.
  • Bachelor of Science in Supply Chain, Engineering, or a related technical field preferred.
  • Ability to work independently, drive actions to completion, and adapt in a dynamic environment.
  • Strong organizational, multitasking, deadline-management, and communication skills.
  • Ability to support supplier quality field activities and manage stakeholders.
  • English proficiency at C1 level.

Benefits

  • Full-time remote work.
  • Fixed compensation based on career level, with salary reviews and additional benefits.
  • Corporate laptop.
  • Free corporate language courses.
  • Career growth and development opportunities.
  • Ongoing free well-being activities and charity initiatives.
  • Structured onboarding plan covering processes, technology, and systems.
  • Open, supportive, and flexible work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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