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Customer Success Manager

1 month ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
PetDesk

PetDesk

PetDesk provides veterinary software designed to enhance clinic efficiency and client communication through features such as integrated phone systems, direct booking, AI-powered notes, and automated customer service tools, enabling pet owners to manage...

Health Care Providers & Services
51-250
Founded 2013
$16M raised
View All Jobs 8

Description

  • Drive product adoption and customer satisfaction through targeted, consistent communications.
  • Use customer data, health signals, and product usage insights to identify risks, adoption opportunities, and growth potential.
  • Build consultative relationships with veterinary practice owners and managers through emails, videos, phone calls, and conversations.
  • Understand and document customer requests, coordinating with Support and Product teams as needed.
  • Identify expansion opportunities by connecting customer outcomes to additional PetDesk solutions.
  • Develop tailored communication campaigns that support retention and long-term account growth.
  • Lead structured business reviews to demonstrate ROI and align on growth opportunities.
  • Collaborate with the CSM team and share best practices, insights, and learnings.

Requirements

  • 2–3 years of experience in a Customer Success role.
  • Experience managing subscription-based customer relationships.
  • Experience combining high-touch relationship management with digitally scaled engagement strategies.
  • Excellent phone communication, organizational, and time-management skills.
  • Ability to remain tactful and poised during challenging interpersonal situations.
  • Experience collaborating cross-functionally in a team environment.
  • Interest in using customer data and analytics to plan segment- and lifecycle-targeted communication campaigns.
  • Experience with ChurnZero, Salesforce, customer success platforms, or automation tools preferred.
  • Veterinary industry experience preferred.

Benefits

  • Medical coverage for employees and dependents, with 80–90% covered by the employer.
  • Employer HSA contribution with an HDHP.
  • 401(k) match of up to 3.5%.
  • Dependent Care FSA, dental and vision coverage.
  • Basic life, AD&D, short-term, and long-term disability insurance.
  • 12 paid annual holidays and paid parental leave.
  • Pawternity leave, financial pet adoption support, and subsidized pet insurance.
  • $250 annual learning and development stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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