Senior Partner Success Manager

1 hour, 13 minutes ago
Full-time
Senior
Customer and Technical Support
Via

Via

Via provides an on-demand transit app that enhances urban mobility by connecting passengers with shared rides in premium vehicles, utilizing a sophisticated algorithm to optimize routes and ensure cost-effective transportation solutions in major cities...

Road & Rail
251-1K
Founded 2012
$887M raised

Description

  • Own the success of transportation services across a partner portfolio and serve as the primary contact for partner leadership.
  • Secure renewals, expand existing contracts, and negotiate upsells with senior stakeholders to grow revenue.
  • Advise partners on operational, go-to-market, and product-related challenges.
  • Analyze service performance data and translate findings into strategic recommendations that improve quality, efficiency, and growth.
  • Advocate internally for partners by collaborating cross-functionally to develop and launch capabilities that expand service scope.
  • Mentor colleagues and contribute as a collaborative individual contributor.
  • Travel frequently to connect with partners in person.

Requirements

  • 6+ years of relevant professional experience, including direct client-facing work.
  • Strong relationship-building and crisis-management abilities.
  • Quantitative and data-analysis skills, including the ability to interpret complex datasets and develop actionable recommendations.
  • Self-motivated, reliable, and growth-oriented approach to work.
  • Ability to thrive in fast-paced environments involving setbacks, pivots, and significant responsibility.
  • Excellent teamwork, collaboration, and mentoring skills.
  • Willingness and ability to travel frequently.
  • Interest in transportation, transit technology, and modernizing public transportation systems.

Benefits

  • $145,000–$165,000 base salary, plus variable compensation and equity.
  • Comprehensive health coverage with low-cost dental and vision plans.
  • 401(k) with company match and vesting.
  • Fully paid parental leave with extended leave options.
  • Mental health support, pet insurance, and other wellness benefits.
  • 20 days of paid time off annually.
  • Remote-first work environment supporting the Central US market.

Interested in this position?

Apply directly on the company website

Apply Now

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