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Account Manager

1 month, 3 weeks ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Patch My PC

Patch My PC

Patch My PC automates third party app management in Microsoft ConfigMgr and Intune, saving time, money, and enhancing security for enterprises and home users.

Internet Software & Services
51-250
Founded 2011
View All Jobs 8

Description

  • Build and maintain strong client relationships to support customer satisfaction and long-term retention.
  • Act as a trusted advisor by understanding customer needs and aligning them with company solutions.
  • Identify upsell and cross-sell opportunities to increase account value and drive revenue growth.
  • Manage renewals and contract negotiations to ensure a smooth customer experience.
  • Respond to customer inquiries, resolve issues, and proactively recommend solutions to improve engagement.
  • Stay current on industry trends and competitor offerings to provide strategic guidance to customers.
  • Prioritize workload and manage multiple accounts effectively across a large portfolio.
  • Collaborate closely with a regionally aligned Customer Engineer and cross-functional teams to support customer outcomes.
  • Orchestrate complex deals and influence stakeholders across customer and partner relationships.

Requirements

  • 5+ years of experience in customer-facing B2B software sales, ideally across SMB, Mid-Market, and Channel segments.
  • Demonstrated ability to manage complex customer relationships end-to-end and deliver measurable business results.
  • Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets.
  • Excellent communication, negotiation, and stakeholder management skills.
  • A growth mindset with openness to feedback, adaptability, and a focus on continuous improvement.
  • Operational excellence in CRM systems such as Salesforce and data-driven sales practices.
  • Experience in a software sales environment is preferred.
  • Background in business development or consultative selling is preferred.
  • Must reside in one of the eligible U.S. states at the time of hire for a fully remote position.

Benefits

  • Competitive salary of $75,000 to $90,000 based on experience and location.
  • 401(k) match of 200% on contributions up to the first 5% of salary, for a potential total match of 10%.
  • Medical, dental, and vision coverage with Patch My PC covering 99% of premiums for team members and dependents.
  • FSA/HSA options.
  • Fertility benefits and parental leave.
  • Paid time off (PTO) and volunteer leave.
  • Charitable donation matching, tuition reimbursement, gym membership reimbursement, internet stipend, and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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