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Account Manager, SMB/Mid-Market(Future Opportunity)

3 weeks, 2 days ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Patch My PC

Patch My PC

Patch My PC automates third party app management in Microsoft ConfigMgr and Intune, saving time, money, and enhancing security for enterprises and home users.

Internet Software & Services
51-250
Founded 2011
View All Jobs 5

Description

  • Build and nurture relationships with existing customers to drive satisfaction and long-term retention.
  • Serve as a trusted advisor by understanding customer needs and aligning them with company solutions.
  • Identify upsell and cross-sell opportunities to grow account value and revenue.
  • Manage renewals and contract negotiations to ensure a smooth customer experience.
  • Address customer inquiries and resolve issues proactively to improve engagement.
  • Stay current on industry trends and competitor offerings to provide strategic recommendations.
  • Prioritize tasks and manage a large portfolio of accounts effectively.
  • Collaborate with a regionally aligned Customer Engineer and other cross-functional partners to support customer outcomes.

Requirements

  • 5+ years of experience in customer-facing B2B software sales, ideally in SMB/Mid-Market.
  • Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results.
  • Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets.
  • Excellent communication, negotiation, and stakeholder management skills.
  • A growth mindset, including openness to feedback and a willingness to adapt and improve.
  • Operational excellence in CRM systems such as Salesforce and data-driven sales practices.
  • Experience in a software sales environment (nice to have).
  • Background in business development or consultative selling (nice to have).
  • Must reside in an eligible U.S. state for fully remote employment.

Benefits

  • Competitive salary of $60,000-$70,000 based on experience and location.
  • 401(k) match of 200% of contributions up to the first 5% of salary, for a total potential match of 10%.
  • Medical, dental, and vision coverage with Patch My PC covering 99% of premiums for team members and dependents.
  • FSA/HSA options.
  • Fertility benefits and parental leave.
  • Paid time off, volunteer leave, and charitable donation matching.
  • Tuition reimbursement and gym membership reimbursement.
  • Internet stipend and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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