Account Manager, SMB

20 hours, 52 minutes ago
Full-time
Senior
Customer and Technical Support
Patch My PC

Patch My PC

Patch My PC automates third party app management in Microsoft ConfigMgr and Intune, saving time, money, and enhancing security for enterprises and home users.

Internet Software & Services
51-250
Founded 2011

Description

  • Build and nurture client relationships to ensure customer satisfaction and long-term retention.
  • Serve as a trusted advisor by understanding client needs and aligning them with the company’s solutions.
  • Identify upsell and cross-sell opportunities to increase account value and drive revenue growth.
  • Manage renewals and contract negotiations while maintaining a seamless client experience.
  • Address client inquiries, resolve issues, and proactively recommend solutions to improve engagement.
  • Stay informed on industry trends and competitor offerings to provide strategic recommendations.
  • Prioritize tasks and manage multiple accounts effectively across a large portfolio.
  • Work closely with a regionally aligned Customer Engineer and a US-based leader to support customer outcomes.

Requirements

  • 5+ years of experience in customer-facing B2B sales across SMB through Mid-Market segments.
  • Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results.
  • Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Experience using CRM systems and data-driven sales practices, such as Salesforce.
  • Growth mindset with openness to feedback and a willingness to adapt quickly.
  • Experience in a software sales environment is preferred.
  • Background in business development or consultative selling is preferred.
  • Ability to work remotely and occasionally travel for conferences, customer events, and internal team gatherings.

Benefits

  • Competitive base salary of £35,000 - £50,000 based on experience and location.
  • Internet stipend.
  • Pension with 200% match up to 10%.
  • Death in service and income protection coverage.
  • Health and wellness benefit.
  • Annual leave, holiday days, sick leave, bereavement leave, and volunteer days.
  • Tuition reimbursement.
  • Charitable donation matching and gym/fitness reimbursement.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Client Partner, Programmatic, New York

Life360 251-1K Family Services

Life360 is hiring a Senior Client Partner to grow programmatic advertising revenue for its remote-first Ads team, managing agency and buyer relationships and turning the company’s audience and inventory into revenue.

Salesforce
19 hours, 52 minutes ago

Key Account Executive (Accounts $50 million - $1 billion) - Central US

Rithum Internet Software & Services

Rithum is hiring a Key Account Executive to drive new-logo acquisition and pipeline growth for its Brands products across mid-market and enterprise commerce accounts.

CRM E-commerce HubSpot Salesforce
19 hours, 52 minutes ago

Account Manager

Cision 5K-10K Professional Services

Cision is hiring an account management and expansion sales professional to grow an assigned installed customer base through renewals, upsell opportunities, and recurring revenue retention.

20 hours, 7 minutes ago

Key Account Executive (Accounts $50 million - $1 billion) - Central US

Rithum Internet Software & Services

Rithum is hiring a Key Account Executive to drive new logo acquisition and expand its commerce platform presence with mid-market and enterprise brands and retailers.

CRM HubSpot Salesforce
20 hours, 7 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers