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Account Manager

1 month, 4 weeks ago
Ireland
Full-time
Senior
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Patch My PC

Patch My PC

Patch My PC automates third party app management in Microsoft ConfigMgr and Intune, saving time, money, and enhancing security for enterprises and home users.

Internet Software & Services
51-250
Founded 2011
View All Jobs 8

Description

  • Build and maintain strong client relationships to support customer satisfaction and long-term retention.
  • Serve as a trusted advisor by understanding customer needs and aligning them with company solutions.
  • Identify upsell and cross-sell opportunities to increase account value and drive revenue growth.
  • Manage renewals and contract negotiations while delivering a seamless customer experience.
  • Respond to customer inquiries, resolve issues, and proactively recommend solutions to improve engagement.
  • Monitor industry trends and competitor offerings to provide strategic recommendations to clients.
  • Prioritize work across multiple accounts and manage a large portfolio effectively.
  • Collaborate with a regionally aligned Customer Engineer and cross-functional teams to support customer outcomes.
  • Orchestrate complex deals and influence stakeholders across the customer lifecycle.

Requirements

  • 5+ years of experience in customer-facing B2B sales, ideally across SMB, Mid-Market, and Channel segments.
  • Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results.
  • Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets.
  • Excellent communication, negotiation, and stakeholder management skills.
  • A growth mindset with openness to feedback, adaptability, and continuous improvement.
  • Operational excellence in CRM systems, such as Salesforce, and data-driven sales practices.
  • Experience in a software sales environment is preferred.
  • Background in business development or consultative selling is preferred.
  • Ability to work fully remote with occasional travel for conferences, customer events, and internal team gatherings.

Benefits

  • Competitive base salary of €53,000 - €65,000 based on experience and location.
  • Internet stipend.
  • Pension with 200% match up to 10%.
  • Death in service and income protection.
  • Health and wellness benefit.
  • Annual leave, holiday days, volunteer days, sick leave, and bereavement leave.
  • Tuition reimbursement, charitable donation matching, and gym & fitness reimbursement.

Interested in this position?

Apply directly on the company website

Apply Now

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