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Account Manager, Channel Partner

1 month, 1 week ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Patch My PC

Patch My PC

Patch My PC automates third party app management in Microsoft ConfigMgr and Intune, saving time, money, and enhancing security for enterprises and home users.

Internet Software & Services
51-250
Founded 2011
View All Jobs 8

Description

  • Own and manage relationships with assigned channel partners, serving as the primary commercial point of contact.
  • Drive revenue growth and retention through partners by managing renewals, identifying expansion opportunities, and supporting new business.
  • Act as a trusted advisor to partners by aligning Patch My PC solutions to partner business models, customer needs, and go-to-market strategies.
  • Support the end-customer experience when customers engage directly, including onboarding, issue resolution, commercial questions, and escalations.
  • Orchestrate partner-led opportunities end-to-end, including pipeline management, forecasting, and contract negotiations.
  • Collaborate closely with internal teams to ensure strong commercial execution and outcomes.
  • Build strong product and industry knowledge to position value and identify growth opportunities.
  • Maintain accurate account, opportunity, and pipeline data in Salesforce for forecasting and prioritization.

Requirements

  • 5+ years of experience in B2B software sales or account management with a strong focus on channel partners (MSPs, resellers, distributors).
  • Demonstrated ability to own and grow partner relationships while delivering measurable revenue and retention outcomes.
  • Proven ability to manage renewals, expansions, and complex deal cycles through channel partners.
  • Ability to balance partner ownership with responsibility for the end-customer experience during onboarding, issue resolution, and commercial support.
  • Excellent communication, negotiation, and stakeholder management skills, with the ability to influence without direct authority.
  • A growth mindset and the ability to adapt quickly in a fast-evolving environment.
  • High operational discipline, including accurate pipeline and account management in CRM systems such as Salesforce.
  • Exposure to partner enablement activities such as co-selling, sales training, or joint go-to-market planning is preferred.
  • Familiarity with subscription-based SaaS models, including device-based or usage-based licensing, is preferred.
  • Must reside in an eligible U.S. state at the time of hire for a fully remote role.

Benefits

  • Fully remote work environment.
  • Opportunity to work for a company supporting over 10,000 customers and more than 30 million devices.
  • Travel may include industry conferences, customer events, and internal team gatherings.
  • Efficient and respectful interview process designed to minimize candidate time while assessing fit.

Interested in this position?

Apply directly on the company website

Apply Now

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