Bilingual VA (English/Spanish) Medicaid Outreach Caller

1 hour, 49 minutes ago
Full-time
Junior
Customer and Technical Support
Outsourcing Staffing Advantage

Outsourcing Staffing Advantage

Outsourcing Staffing Advantage specializes in providing expert business process outsourcing services, focusing on delivering skilled workers for customer support and back office staffing solutions to enhance operational efficiency and precision.

IT Services

Description

  • Conduct outbound calls to Bronx, New York residents to assess eligibility for Medicaid support programs.
  • Explain program benefits and next steps clearly in both Spanish and English.
  • Communicate warmly and professionally with patients and families and respond to questions and concerns.
  • Collect basic information and transfer interested individuals to the intake team.
  • Document call outcomes and notes accurately in the system and keep records organized.
  • Follow up with applicants and manage callbacks to support enrollment.
  • Maintain cultural competence and empathy when working with elderly and low-income populations.

Requirements

  • Prior experience in cold calling, customer service, healthcare, Medicaid, or outreach.
  • Comfortable speaking with people on the phone for extended periods throughout the day.
  • Experience documenting call outcomes and notes in a CRM, spreadsheet, or similar system.
  • Basic computer skills for documentation and data entry.
  • Experience communicating with Spanish-speaking patients or families by phone to explain services and answer questions.
  • Experience working with elderly and/or low-income populations in a customer-facing or outreach capacity.
  • Bilingual fluency in Spanish and strong conversational English (C1 level).
  • Available to work during U.S. Eastern Time business hours.
  • Reliable internet connection and a quiet work environment suitable for remote calling.
  • Familiarity with healthcare, Medicaid, or community outreach contexts is preferred.

Benefits

  • Weekly payments.
  • Weekends off.
  • Growth opportunities.
  • Supportive and collaborative work environment.
  • Opportunity to work on diverse and exciting projects.

Interested in this position?

Apply directly on the company website

Apply Now

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