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Healthcare Virtual Assistant - Front Desk & Patient Communication Support

52 minutes ago
Philippines
Full-time
Junior
Virtual Assistant
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 33

Description

  • Answer incoming patient calls professionally and efficiently, including returning missed calls and voicemails promptly.
  • Schedule and manage patient appointments in accordance with clinic scheduling protocols.
  • Book new patients into longer appointment blocks and follow-up visits into shorter blocks to support patient flow.
  • Maintain accurate scheduling and patient records in the EMR system.
  • Respond to patient emails and text messages in a timely and professional manner.
  • Handle incoming fax communications received through email and follow up as needed.
  • Support remote front desk operations and coordinate administrative tasks as needed.
  • Work collaboratively with the in-office front desk team to ensure timely patient support and excellent service.

Requirements

  • Previous healthcare or medical office experience is preferred.
  • Prior virtual assistant or front desk experience is preferred.
  • Experience using EMR/EHR systems is preferred.
  • Familiarity with Optima EMR is a plus.
  • Strong and professional phone communication skills are required.
  • Friendly, patient-focused customer service demeanor is required.
  • Ability to manage high call volumes efficiently is required.
  • Organized, detail-oriented, and able to multitask effectively.
  • Must be able to speak and write English very clearly.
  • Must have relevant work experience and be available during 9:00 AM to 6:00 PM EDT, Monday through Friday.
  • Must be able to submit an NBI clearance and/or Local Police Clearance before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Reliable laptop or desktop computer is required.
  • High-speed internet connection with a minimum of 10 Mbps is required.
  • Noise-canceling headset and webcam are required.
  • Must work from a quiet, professional workspace.
  • Must be comfortable using EMR systems and learning Optima EMR quickly.
  • Must be able to work independently with minimal supervision.

Benefits

  • Dedicated HR and contractor support team for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security.
  • HIPAA and cybersecurity training with certification provided.
  • Access to Top 1% VA performance training covering communication, client management, productivity systems, and best practices.
  • Client-approved U.S. holidays off, subject to client needs and schedule.
  • Client-approved paid or unpaid time off may be available if offered by the client.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives such as bonuses or increased hours, depending on client approval.

Interested in this position?

Apply directly on the company website

Apply Now

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