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Principal Technical Account Manager

2 days, 9 hours ago
United States
Full-time
Lead
Technical Account Manager
Customer and Technical Support
Microsoft Dynamics 365 REST API Salesforce TCP/IP Twilio
Apply Now
Outreach

Outreach

Outreach offers an AI-powered revenue workflow platform designed to enhance the productivity of sales, marketing, RevOps, and go-to-market teams by automating processes that help in efficiently managing accounts, forecasting, and closing deals.

Internet Software & Services
1K-5K
Founded 2014
$489M raised
View All Jobs 20

Description

  • Own strategic engagements with Outreach’s most important enterprise customers and advise executive leaders.
  • Lead transformational customer-success initiatives and programs with measurable organizational impact.
  • Define scalable TAM engagement models, customer-success frameworks, operational standards, and best practices.
  • Represent customer needs in product direction, roadmap prioritization, and operational strategy.
  • Lead cross-functional initiatives with Product, Engineering, Supportability, Escalations, and GTM teams.
  • Advise senior leadership on customer strategy, operational priorities, and systemic risk reduction.
  • Champion AI adoption, automation, governance, and predictive analytics across the TAM organization.
  • Develop frameworks for customer engagement, operational excellence, and risk management.
  • Serve as a thought leader and trusted advisor on complex, ambiguous, and high-impact customer matters.

Requirements

  • 12+ years of experience in Principal Technical Account Management, enterprise program management, Principal Solutions Consulting, support leadership, or related strategic technical roles.
  • Proven experience managing highly strategic enterprise customers or large-scale programs with significant organizational impact.
  • Expertise in complex customer environments, integrations, platform architecture, and operational strategy at scale.
  • Demonstrated ability to influence Product, Engineering, GTM, and leadership teams without formal authority.
  • Experience building scalable processes, frameworks, strategies, or organizational programs.
  • Strong strategic thinking, executive presence, organizational leadership, and communication skills.
  • Expert proficiency with CRM platforms, preferably Salesforce and Dynamics, plus SSO, TCP/IP, VOIP systems, REST APIs, and sales engagement platforms.
  • Experience with Twilio, server operating systems, network administration, or systems administration preferred.
  • Ability to work autonomously, make executive-level decisions, manage ambiguity, and define strategic direction.
  • Must be located in the EST time zone; the role is fully remote.

Benefits

  • Flexible time off.
  • 401(k) plan.
  • Medical, dental, and vision coverage for employees and dependents.
  • Parental leave, including paid night nurse support and a gradual return-to-work option.
  • Infertility and assisted reproductive services benefit.
  • Employee referral bonuses.
  • Office snacks, beverages, and team events.
  • Diversity and inclusion programs with employee resource groups.

Interested in this position?

Apply directly on the company website

Apply Now

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