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Technical Account Manager - Everbridge 360 Prepare

13 hours, 35 minutes ago
United States
Full-time
Mid Level
Technical Account Manager
Customer and Technical Support
HTML JavaScript
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Everbridge

Everbridge

Everbridge provides a comprehensive software platform that automates and enhances organizations' responses to critical events, ensuring the safety of individuals and the continuity of business operations during emergencies such as natural disasters, cy...

Internet Software & Services
1K-5K
Founded 2002
View All Jobs 15

Description

  • Own the technical relationship for assigned Everbridge customer accounts.
  • Oversee deployments, platform adoption, and ongoing technical operations.
  • Design and configure customer environments, including hierarchies, workflows, data models, and integrations.
  • Create and maintain technical documentation, including Interface Control Documents.
  • Support Business Impact Analysis execution and resiliency program maturity.
  • Lead customer governance activities, stakeholder meetings, and Quarterly Business Reviews.
  • Define and track adoption and satisfaction KPIs and create improvement plans.
  • Deliver administrator onboarding, training, and platform enablement.
  • Serve as the primary technical escalation point and customer advocate.
  • Coordinate with Account Management, Product, Engineering, and Support teams.

Requirements

  • 4–7 years of experience in a technical, customer-facing role such as TAM, Professional Services, Solutions Architect, or Implementation.
  • Experience in Business Continuity, Disaster Recovery, Emergency Management, or a related discipline.
  • Strong SaaS administration, data integration, and system configuration experience.
  • Ability to manage multiple customers and competing priorities independently.
  • Excellent written and verbal communication skills, including executive-level interactions.
  • Strong problem-solving, critical-thinking, and stakeholder-management skills.
  • HTML, JavaScript, or advanced reporting experience preferred.

Benefits

  • Estimated salary of $118,000–$125,000, with potential variable compensation.
  • Healthcare and dental benefits.
  • Parental planning and mental health benefits.
  • Disability income, life, and AD&D insurance.
  • 401(k) plan with company match.
  • Paid time off.
  • Fitness reimbursements.

Interested in this position?

Apply directly on the company website

Apply Now

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