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Senior Technical Account Manager (UK)

3 weeks, 2 days ago
United Kingdom
Full-time
Mid Level
Technical Account Manager
Customer and Technical Support
Apply Now
Dragos

Dragos

Dragos is an industrial cybersecurity company focused on safeguarding civilization by securing industrial assets across vertical industries. Their integrated software platform provides critical visibility into ICS and OT networks, enabling clients in p...

Professional Services
251-1K
Founded 2016
$438M raised
View All Jobs 18

Description

  • Serve as a trusted advisor and technical advocate for assigned customer accounts.
  • Lead customer onboarding, adoption, and platform value realization.
  • Facilitate goal-setting workshops and align platform capabilities with customer objectives.
  • Guide customers in operationalizing use cases and integrating Dragos into security and operational workflows.
  • Provide technical guidance, best practices, workshops, training, and executive briefings.
  • Monitor customer health, adoption, and utilization, addressing risks and developing recovery plans for at-risk accounts.
  • Conduct account reviews and value realization discussions to track progress and identify improvements.
  • Collaborate with Customer Success, Support, Product, Services, and Sales teams while representing customer feedback.
  • Travel throughout Europe as required, up to 30%.

Requirements

  • 3+ years of experience in OT, ICS, or critical infrastructure environments, including knowledge of ICS, SCADA, or DCS systems.
  • Experience in security operations, threat detection, threat intelligence, vulnerability management, or related cybersecurity disciplines.
  • Strong understanding of industrial cybersecurity, OT/ICS environments, cyber risk management, and security operations workflows.
  • Experience applying ISA/IEC 62443, NIST CSF, SANS ICS Five Critical Controls, CAF, the Cyber Resilience Act, or comparable frameworks.
  • Ability to engage and influence technical and business stakeholders through workshops, training, and advisory work.
  • Strong communication, relationship management, problem-solving, and customer-focused skills.
  • Familiarity with European critical infrastructure regulations and cyber resilience requirements preferred.
  • German or other European language proficiency highly preferred.
  • Successful completion of a background check required.

Benefits

  • £72,000 salary.
  • Competitive equity package.
  • Comprehensive benefits plan.
  • Remote-first work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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