Ooma, Inc.

Ooma, Inc.

Ooma, Inc. is a telecommunications company based in Palo Alto, California, founded in 2004. It specializes in Voice over Internet Protocol (VoIP) solutions, evolving from residential free-calling devices to comprehensive cloud-based communication services for both homes and businesses. Ooma initially gained attention with its hardware like the Ooma Hub and Scout, which allowed for free calling through innovative peer-to-peer technology. The company has transitioned to a subscription model, offering services such as Ooma Premier for residential users and Ooma Office, a cloud-based VoIP system designed for businesses. Ooma has expanded its offerings through strategic acquisitions, including Voxter, Broadsmart, and OnSIP, enhancing its cloud communications capabilities. With a focus on recurring revenue, Ooma targets both individual consumers and small to medium-sized businesses, providing affordable and efficient telephony solutions.

telecommunications
1001-5000
Founded 2003

Description

  • Design, build, and evolve infrastructure supporting production services across network and systems domains.
  • Drive improvements to reliability, redundancy, and overall service delivery across infrastructure environments.
  • Serve as a senior escalation point for complex production issues and resolve critical incidents impacting service availability.
  • Lead hands-on technical work and own challenging infrastructure problems.
  • Oversee and optimize on-premises network infrastructure, including switching, routing, firewalls, and load balancing.
  • Architect and manage Linux systems, virtualization platforms, and server infrastructure.
  • Lead the development and adoption of automation and Infrastructure as Code across network and systems environments.
  • Reduce manual processes and improve consistency across deployments and operational workflows.
  • Partner with Engineering, Development, QA, and Application teams to align infrastructure with business and application needs.
  • Establish and enforce infrastructure best practices and standards, mentor team members, and drive continuous improvement.
  • Evaluate, design, and implement AI-assisted tooling to improve reliability, performance, and operational efficiency.

Requirements

  • 12+ years of infrastructure engineering experience.
  • Deep expertise in network engineering, including routing, switching, firewalls, and load balancing.
  • Deep expertise in systems engineering, including Linux, virtualization, and server hardware.
  • Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
  • Experience supporting production environments in on-premises datacenters.
  • Strong hands-on Linux administration and performance optimization experience.
  • Strong understanding of BGP, OSPF, and TCP/IP.
  • Demonstrated ability to troubleshoot across the full infrastructure stack, from hardware through network and systems layers.
  • Experience with Infrastructure as Code tools such as Terraform or Ansible.
  • Proficiency in scripting with Python, Bash, or equivalent.
  • Experience with Kubernetes and Docker is strongly preferred.
  • Familiarity with hybrid or cloud environments such as AWS, GCP, or Azure is valuable.
  • Exposure to monitoring, observability, and capacity planning tools and practices is a plus.
  • Background in high availability, disaster recovery, and failover design is an advantage.

Benefits

  • Competitive compensation.
  • Comprehensive medical, dental, and vision insurance for employees and eligible dependents.
  • Employer-paid income protection benefits, including basic life, AD&D, short-term disability, and long-term disability.
  • FSA healthcare and dependent care accounts.
  • 401(k) plan with employer match and Roth option.
  • Employee Stock Purchase Plan (ESPP).
  • Paid time off, sick time, and company holidays.
  • Employee Assistance Program and life balance benefits, including travel assistance and identity theft support.

Interested in this position?

Apply directly on the company website

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