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Solution Consultant - NAM

1 month ago
United States, Canada
Full-time
Senior
Solutions Engineer
Customer and Technical Support
AWS Azure GCP HIPAA JavaScript Microsoft Dynamics 365 Python REST API Salesforce WebRTC
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Omilia

Omilia

Omilia is a global leader in Conversational AI, offering AI-based self-service solutions for enhanced customer care fulfillment and success.

IT Services
251-1K
Founded 2002
$20M raised
View All Jobs 32

Description

  • Own the technical pre-sales motion for new-logo opportunities from discovery through solution design, proof of concept, high level effort estimate, RFP/RFI response, and technical close.
  • Serve as the primary technical authority on Omilia’s platform and ensure solution proposals are architecturally sound, deliverable, and accurately scoped.
  • Build trusted advisor relationships with technical decision-makers, enterprise architects, and other senior stakeholders at prospect and customer organizations.
  • Drive technical win rates by developing differentiated solution narratives tailored to each prospect’s environment, constraints, and automation goals.
  • Lead structured technical discovery and architecture assessments covering telephony, CRM and backend integrations, data flows, security, compliance, and channel strategy.
  • Design and deliver customized demonstrations and proof-of-concept engagements with Demo Engineers and cross-functional teams.
  • Own the full POC lifecycle, including defining success criteria, coordinating delivery resources, and presenting results with ROI and deployment readiness context.
  • Own the technical sections of RFPs and RFIs end-to-end, coordinating input from Product, Engineering, Security, Compliance, and Professional Services.
  • Evaluate technical sustainability, delivery risk, and commercial commitment risk before deals progress to contract signature.
  • Maintain competitive battle cards, solution templates, reusable RFP content, and internal records of technical activity, POC status, and solution configurations.

Requirements

  • Minimum 6 years of experience in pre-sales solutions consulting, sales engineering, or technical advisory roles in enterprise SaaS, CCaaS, conversational AI, or contact center technology.
  • Proven experience owning the technical pre-sales motion for complex enterprise deals, including discovery, solution design, POC delivery, and RFP response.
  • Deep technical knowledge of contact center architecture and integration patterns, including SIP, PSTN, WebRTC, Salesforce, ServiceNow, Microsoft Dynamics, omnichannel platforms, and enterprise middleware.
  • Strong understanding of conversational AI concepts and technologies, including NLU, dialogue management, ASR/TTS, intent classification, entity extraction, and voice biometrics.
  • Experience designing and delivering customized product demonstrations and POC environments aligned to prospect requirements and industry context.
  • Technical writing ability to produce clear and commercially compelling RFP/RFI responses, including security, integration, and compliance content.
  • Strong understanding of enterprise IT environments in regulated verticals such as banking, healthcare, insurance, and utilities.
  • Excellent verbal communication and presentation skills for both technical and business stakeholders.
  • Proficiency with Salesforce CRM and standard pre-sales tools such as demo environments, solution configurators, and proposal management platforms.
  • Willingness and ability to travel up to 30% within the US and internationally.
  • Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical discipline.
  • Nice to have direct experience with Omilia’s platform or competing platforms such as Nuance Mix, Google CCAI, Amazon Lex, or Rasa.
  • Nice to have experience at a high-growth SaaS company scaling through Series C and beyond, including building pre-sales playbooks, demo environments, and RFP libraries.
  • Nice to have knowledge of US data privacy, AI governance, and voice data regulations such as CCPA, HIPAA, Illinois BIPA, and emerging federal AI frameworks.
  • Nice to have familiarity with AWS, GCP, or Azure and their native contact center or AI/ML services.
  • Nice to have experience with Gartner Magic Quadrant or Forrester Wave processes, analyst briefings, or customer reference programs.
  • Nice to have scripting or development experience with Python, JavaScript, or REST APIs for lightweight POC integrations and demo customization.
  • Nice to have relevant certifications in cloud, contact center, or AI/ML technologies such as AWS Certified Solutions Architect, Google Professional Cloud Architect, or CCNA Collaboration.

Benefits

  • Omilia is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
  • All eligible candidates will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status.
  • The role offers the opportunity to work as a senior individual contributor with meaningful ownership across strategic enterprise deals.
  • Travel and customer engagement opportunities are part of the position, including occasional international travel to Omilia offices or customer sites.

Interested in this position?

Apply directly on the company website

Apply Now

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