RemoteLeaf Logo
Log in Sign up

Software Engineer - Customer Experience

1 month, 3 weeks ago
Poland
Full-time
Mid Level
AI Engineer
Software Development
Agile API Gateway AWS CI/CD Confluence CRM Docker GitHub Java JavaScript JIRA Kubernetes LLM Python SageMaker Salesforce Salesforce Apex Scrum TypeScript
Apply Now
Okta

Okta

Okta is a leading independent provider of identity solutions for enterprises, offering a comprehensive range of products and services to connect and protect employees, partners, and customers. With a focus on secure access, authentication, and automati...

Professional Services
5K-10K
Founded 2009
View All Jobs 47

Description

  • Design, build, and evolve intelligent customer experience solutions that integrate Salesforce CRM with AWS services and generative AI capabilities.
  • Develop AI-powered experiences using Amazon Bedrock, LangChain, and modern LLM integration patterns.
  • Build backend services and integrations for customer workflows, including LLM orchestration, prompt workflows, RAG pipelines, and other generative AI features.
  • Deliver complex customer experience initiatives from technical discovery through production deployment.
  • Develop prompt engineering strategies, grounding approaches, and AI interaction patterns that improve quality, relevance, and safety.
  • Design resilient APIs, event-driven integrations, and backend services connecting Salesforce, AWS, internal systems, and external applications.
  • Drive CI/CD practices and deployment automation using GitHub and Gearset to support reliable releases.
  • Champion observability, operational excellence, and production support for customer-facing systems and AI services.
  • Participate in technical decision-making across architecture, integration design, AI/ML tooling, scalability, security, and platform evolution.
  • Partner with product, design, architecture, security, data, and infrastructure teams in a Scrum-based Agile environment.

Requirements

  • 3+ years of professional software engineering experience, including 3+ years in customer-facing platforms, enterprise integrations, or CRM-driven systems.
  • Experience developing backend and application software with Python or Java and JavaScript or TypeScript.
  • Strong experience building cloud-native solutions on AWS, including Lambda, S3, RDS, API Gateway, and CloudWatch.
  • Proven experience integrating LLMs and generative AI capabilities into production-ready applications, ideally with Amazon Bedrock, LangChain, or similar frameworks.
  • Experience building AI-powered backend services such as prompt orchestration layers, RAG workflows, retrieval pipelines, or similar application patterns.
  • Strong software engineering fundamentals, including distributed systems design, API development, testing strategies, code quality, and maintainable architecture.
  • Experience with CI/CD pipelines, source control workflows, and automated deployments using tools such as GitHub and Gearset.
  • Working knowledge of Agile/Scrum delivery models and cross-functional sprint-based collaboration.
  • Excellent communication skills with the ability to explain complex technical ideas to technical and non-technical audiences.
  • Hands-on Salesforce architecture and development experience, including Apex, Lightning, Flow, APIs, and data models, is a plus.
  • Experience with advanced prompt engineering, evaluation strategies, and optimization techniques for customer-facing AI applications is a plus.
  • Familiarity with vector databases, embeddings, and Retrieval-Augmented Generation architectures is a plus.
  • Experience with LangGraph, LangSmith, agentic workflows, or related frameworks is a plus.
  • Background in enterprise security, compliance, and data governance, especially related to AI adoption and customer data protection, is a plus.
  • Experience with Docker and Kubernetes is a plus.
  • Exposure to advanced AWS services such as SageMaker, AppConfig, or event-driven architectures is a plus.
  • Track record of leading cross-functional technical initiatives or delivering large-scale platform improvements is a plus.

Benefits

  • Annual base salary range of 161,000 zł to 236,000 zł PLN for candidates located in Poland.
  • Equity may be available where applicable.
  • Bonus eligibility.
  • Comprehensive healthcare coverage.
  • Financial benefits, including paid time off.
  • Parental leave in accordance with company plans and policies.
  • Remote work flexibility (#LI-Remote).
  • Immersive in-person onboarding experience to accelerate impact and connection to the team.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Workato

Intern, Forward Deployed Engineering

Workato 251-1K IT Services

Workato is hiring a Forward Deployed Engineering intern to support AI-driven automation initiatives by helping build intelligent agents and enterprise workflow integrations on its Agentic AI platform.

India Internship Entry Level AI Engineer Software Engineer
JavaScript JSON LLM Python REST API Salesforce
12 hours, 45 minutes ago
Black Duck Inn

Software Engineer 3

Black Duck Inn 1K-5K Internet Software & Services

Black Duck Software is seeking a License Developer to evolve legacy licensing systems and build reliable, production-ready services for secure 24/7 customer use.

India Full-time Senior Software Engineer
CI/CD DevSecOps Java Kubernetes Linux REST API Ruby on Rails
12 hours, 45 minutes ago
eClinical Solutions

Statistical Programmer Sr

eClinical Solutions 251-1K Professional Services

Experienced Statistical Programmer role at a clinical research organization focused on delivering compliant statistical programming outputs for multiple clinical studies and regulatory submissions.

India Senior Software Engineer
Git GitHub GitLab R SAP Shell Scripting
12 hours, 45 minutes ago
Career TEAM

Data Conversion Software Engineer

Career TEAM 251-1K Professional Services

Career Team is hiring a Data Conversion Software Engineer to build data transformation and integration software for government-funded workforce development programs across the United States.

United States Full-time Mid Level Data Engineer Software Engineer
$60k-$100k
Agile Angular CI/CD Docker Express.js JavaScript JSON MongoDB NestJS Next.js Node.js React Scrum TypeScript XML
13 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers