Software Onboarding Manager, B2B E-commerce (Mexico Remote)

9 hours, 22 minutes ago
Full-time
Senior
Project and Program Management
Okendo

Okendo

Okendo offers a customer marketing platform designed to enhance growth opportunities and foster customer loyalty by leveraging social proof, facilitating word-of-mouth marketing, and driving conversions for brands.

Professional Services
11-50
Founded 2016
$31M raised

Description

  • Own enterprise customer launches from sales handoff through go-live and Customer Success transition.
  • Translate customer goals into tailored launch plans across Reviews, Loyalty, Referrals, Quizzes, and Surveys.
  • Manage multiple complex implementation timelines, proactively resolving blockers to deliver on-time launches.
  • Guide customers through program setup, data migration, theme customization, and integrations.
  • Partner with Solutions Engineering on custom builds and API integrations, documenting clear requirements.
  • Train customer teams to operate their programs confidently and achieve first value by go-live.
  • Collaborate with Sales on pre-close scoping and timelines and support late-stage customer conversations.
  • Provide Product feedback on launch gaps, partner with Marketing on customer stories, and identify expansion opportunities.
  • Create and improve enterprise onboarding templates, checklists, and playbooks.

Requirements

  • 5+ years of customer onboarding, implementation, or project management experience in B2B SaaS.
  • Experience leading complex, multi-stakeholder launches for larger customers to a high standard and on schedule.
  • Strong project management and organizational ability across multiple concurrent launches.
  • Technical comfort with CSV files, HTML, APIs, data migration, and integrations.
  • Knowledge of ecommerce technology stacks and metrics such as conversion rate, AOV, and repeat rate.
  • Confidence working with senior marketing and ecommerce stakeholders and driving action plans to completion.
  • Excellent written and verbal communication, with a resourceful, positive, and resilient approach.
  • Ability to become an Okendo Product Expert and confidently demonstrate all five Okendo products.
  • Familiarity with ecommerce brands or marketing and retention tools is preferred.
  • Familiarity with Shopify or Shopify Plus, Klaviyo, Google Shopping, and headless or custom storefronts is preferred.

Interested in this position?

Apply directly on the company website

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