RemoteLeaf Logo
Log in Sign up

Product Specialist

9 hours, 2 minutes ago
India
Full-time
Mid Level
Implementation Consultant
Cybersecurity
Active Directory Cisco DHCP DNS Juniper Linux Network Security REST API SIEM TCP/IP Unix Wireshark
Apply Now
FireMon.com

FireMon.com

FireMon.com specializes in enterprise security management by providing a proactive Security Intelligence Platform that helps organizations identify and mitigate network security risks, optimize firewall policies, and automate compliance processes in re...

Professional Services
201-500
Founded 2004
$40M raised
View All Jobs 2

Description

  • Configure and integrate FireMon products in customer environments.
  • Deliver onsite or remote software and optional hardware installation, configuration, and end-user training.
  • Design, configure, test, and deploy solutions in accordance with Professional Services Statements of Work and service descriptions.
  • Gather and document requirements, detailed solution designs, and business processes through change control.
  • Develop and execute system test plans and partner with customers to validate solutions against shared requirements.
  • Verify core product functionality, troubleshoot issues, and provide technical triage for escalated customer concerns.
  • Monitor, document, triage, and escalate support tickets, ensuring timely resolution or customer communication.
  • Maintain expertise in FireMon products, new features, and integrated technologies including firewalls, SIEM platforms, ServiceNow, Active Directory, and LDAP.
  • Provide API integration guidance for customer automation and workflow solutions.
  • Contribute to the FireMon knowledge base and communicate customer issues clearly and empathetically.

Requirements

  • Bachelor’s degree or equivalent experience in information technology, networking, security, or a related field.
  • In-depth experience working with firewalls.
  • Working knowledge of network and security platforms including Check Point, Cisco, Juniper, Palo Alto, Panorama, and NSX.
  • Experience with Linux/UNIX operating systems.
  • Thorough understanding of network infrastructure and topology, LAN/WAN, TCP/IP, DNS, DHCP, VPN, Syslog, Wireshark, and network monitoring tools.
  • Understanding of security concepts including PKI and certificates.
  • Experience using REST APIs.
  • Prior customer service or consulting experience.
  • Clear, accurate, and empathetic written and verbal communication skills, with strong organization and ability to work independently or collaboratively in a time-sensitive environment.
  • Certification from Check Point, Cisco, Juniper, Palo Alto, or a similar vendor; willingness to learn scripting; ability to travel up to 25%.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Okendo

Software Onboarding Manager, B2B E-commerce (Mexico Remote)

Okendo 11-50 Professional Services

Okendo is hiring an Enterprise Onboarding Manager to lead strategic Shopify brands through complex platform launches and ensure they achieve value quickly before transitioning to Customer Success.

Mexico Full-time Senior Implementation Consultant
E-commerce HTML Shopify
8 hours, 47 minutes ago
Okendo

Software Onboarding Manager, B2B E-commerce (Colombia Remote)

Okendo 11-50 Professional Services

Okendo is seeking an Enterprise Onboarding Manager to lead strategic Shopify brands from post-sale kickoff through go-live, ensuring rapid value realization and a successful transition to Customer Success.

Colombia Full-time Senior Implementation Consultant
E-commerce HTML Shopify
8 hours, 47 minutes ago
Okendo

Software Onboarding Manager, B2B E-commerce (Brazil Remote)

Okendo 11-50 Professional Services

Okendo is seeking an Enterprise Onboarding Manager to lead strategic Shopify brands through complex platform launches and accelerate their time to value.

Brazil Full-time Senior Implementation Consultant
HTML Shopify
8 hours, 47 minutes ago
Belkins

Head of Client Onboarding

Belkins 201-500 Media

Lead Belkins’ new Intake pod, guiding each B2B client through onboarding, campaign launch, initial results, and handoff during their first three months to drive retention and long-term success.

Europe Full-time Executive Implementation Consultant
8 hours, 47 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers