Software Onboarding Manager, B2B E-commerce (Colombia Remote)

9 hours, 23 minutes ago
Full-time
Senior
Project and Program Management
Okendo

Okendo

Okendo offers a customer marketing platform designed to enhance growth opportunities and foster customer loyalty by leveraging social proof, facilitating word-of-mouth marketing, and driving conversions for brands.

Professional Services
11-50
Founded 2016
$31M raised

Description

  • Own enterprise customer launches from Sales handoff through go-live and Customer Success transition.
  • Translate customer goals into tailored launch plans across Okendo Reviews, Loyalty, Referrals, Quizzes, and Surveys.
  • Manage multiple complex implementations, proactively resolving blockers to meet timelines and brand requirements.
  • Guide customers through program configuration, data migration, theme customization, and integrations.
  • Partner with Solutions Engineering on custom builds and API work, providing clear requirements.
  • Train customer teams and ensure they achieve first value by their go-live date.
  • Collaborate with Sales on pre-close scoping and timelines and support late-stage customer calls.
  • Provide Product feedback, identify expansion opportunities, and partner with Marketing on customer stories.
  • Create reusable enterprise onboarding templates, checklists, and playbooks.

Requirements

  • 5+ years of customer onboarding, implementation, or project management experience in B2B SaaS.
  • Experience leading complex, multi-stakeholder launches for larger customers on time and to a high standard.
  • Strong project management and organizational ability across multiple concurrent launches.
  • Technical comfort with CSV files, HTML, and APIs.
  • Knowledge of ecommerce technology stacks and metrics such as conversion rate, AOV, and repeat rate.
  • Ability to work confidently with senior marketing and ecommerce stakeholders and drive action plans to completion.
  • Excellent written and verbal communication skills, with a resourceful, positive, and resilient approach.
  • Familiarity with Shopify, particularly Shopify Plus, is preferred.
  • Experience with Klaviyo, Google Shopping, and headless or custom storefronts is preferred.
  • Ability to earn Okendo Product Expert certification and confidently demo all five Okendo products.

Interested in this position?

Apply directly on the company website

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