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Client Success Manager, Enterprise Accounts

3 weeks, 3 days ago
United Kingdom
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
OfficeSpace Software

OfficeSpace Software

OfficeSpace Software is the world's leading workplace management platform that provides a complete solution for the allocation and management of company workspaces. With a focus on efficiency and user-friendly tools, OfficeSpace empowers organizations ...

Internet Software & Services
251-1K
Founded 2004
$150M raised
View All Jobs 5

Description

  • Own the success, retention, renewal, and growth of a portfolio of enterprise customers.
  • Build trusted relationships with executive sponsors and business leaders across the customer lifecycle.
  • Lead enterprise onboarding, adoption, and value realization strategies.
  • Develop and execute strategic success plans aligned to customer objectives and long-term goals.
  • Use AI-powered customer success platforms to monitor health, predict risk, and identify expansion opportunities.
  • Lead executive Quarterly Business Reviews (QBRs) that connect adoption to business impact and ROI.
  • Partner with Sales on account strategies for renewals, expansion, and customer growth.
  • Lead renewal planning and executive renewal conversations.
  • Partner with Product, Engineering, Professional Services, and Support to resolve customer issues and influence product direction.
  • Translate customer feedback and customer data into actionable insights and scalable improvement opportunities.

Requirements

  • 6+ years of Client Success, Strategic Account Management, or Enterprise Account Management experience in a SaaS environment.
  • Demonstrated success managing complex enterprise customers with executive stakeholders across long customer lifecycles.
  • Strong executive presence with the ability to influence C-level decision makers.
  • Experience driving customer adoption, retention, renewals, expansion, and measurable business outcomes in recurring revenue businesses.
  • Experience building executive business reviews, strategic account plans, and long-term customer success strategies.
  • Experience using Customer Success platforms and CRM systems such as Gainsight, Salesforce, or equivalent technologies.
  • AI fluency, including experience using AI-enabled platforms for forecasting, customer health analysis, strategic planning, workflow automation, research, and productivity.
  • Experience orchestrating multiple AI tools responsibly while validating outputs through business judgment, customer context, and data quality.
  • Strong analytical thinking with the ability to translate data into executive-level recommendations.
  • Exceptional organization, prioritization, and program management skills across complex enterprise engagements.
  • Excellent executive communication, stakeholder management, and cross-functional collaboration skills.
  • Curiosity, adaptability, and a growth mindset with a passion for learning and applying emerging AI capabilities.
  • A customer-first mindset that balances technology with empathy, trust, and long-term partnership.

Benefits

  • Comprehensive and competitive benefits packages globally.
  • Support for health, well-being, and financial security.
  • High-performance, ownership-driven culture.
  • Flexible, collaborative, and technology-forward work environment.
  • Opportunities for continuous learning and professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

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