RemoteLeaf Logo
Log in Sign up

Manager, Strategic Implementations

2 hours, 33 minutes ago
United States
Full-time
Lead
Implementation Consultant
Project and Program Management
CRM Salesforce
Apply Now
Novara Puntocom

Novara Puntocom

Novara Puntocom (www.novara.com) is a dynamic online news portal offering real-time updates on Novara and its province, covering a wide range of topics from sports to current affairs.

Internet Software & Services
1-10
View All Jobs 2

Description

  • Oversee day-to-day delivery of strategic customer implementations to ensure timely, high-quality onboarding and activation readiness.
  • Align project plans, milestones, and delivery activities with each customer’s desired outcomes and time-to-value goals.
  • Resolve customer escalations and project blockers while maintaining clear communication and a positive customer experience.
  • Coach, develop, and provide ongoing feedback to Implementation Managers.
  • Monitor KPIs including time to value, activation readiness, on-time delivery, CSAT, utilization, and escalation trends to improve delivery performance.
  • Ensure consistent use of project plans, RAID logs, documentation standards, and status reporting.
  • Balance team assignments and manage capacity constraints to meet customer needs.
  • Partner with Product, Support, Customer Success, Content, and Sales to remove blockers and complete customer handoffs.
  • Support adoption of evolving implementation tools, processes, and expectations across the team.

Requirements

  • 3+ years of experience in SaaS implementation, delivery management, onboarding, or professional services, including team leadership experience.
  • Proven experience managing customer implementations or programs involving multiple stakeholders.
  • Experience coaching teams, developing performance, and building an effective team culture.
  • Strong customer-facing and executive-level communication skills, including the ability to navigate difficult conversations.
  • Proficiency with project plans, RAID logs, CRM or PSA systems, and implementation frameworks.
  • Experience managing KPIs and translating performance trends into operational improvements.
  • Bachelor’s degree or equivalent experience.
  • Leadership or project management certification is preferred.
  • Experience with Salesforce is preferred.

Benefits

  • Annual base salary of $90,000–$100,000.
  • 15% annual bonus opportunity.
  • Medical, dental, and vision insurance.
  • Flexible spending accounts.
  • PTO, paid holidays, and floating holidays.
  • 401(k) with company match and immediate vesting.
  • Company-funded life insurance.
  • Employee assistance program and no-cost mental health benefits.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Softdocs

Business Solutions Consultant

Softdocs 51-200 Internet Software & Services

Softdocs is seeking a Business Solutions Consultant to lead functional analysis, implementation consulting, and client training for Etrieve deployments at education institutions.

Anywhere Full-time Mid Level Implementation Consultant
$70k-$90k
CSS HTML JavaScript SQL
2 hours, 18 minutes ago
Immiland Canada

NetSuite Functional Consultant

Immiland Canada 11-50 Family Services

Join a U.S.-based company as a remote Functional Consultant, delivering and supporting NetSuite implementations that align client business processes with effective system solutions.

Colombia Full-time Junior Implementation Consultant
ERP NetSuite
2 hours, 48 minutes ago
Fulcrum

Launch Manager

Fulcrum 51-200 Internet Software & Services

Fulcrum is hiring a Launch Manager to lead manufacturing customers from discovery through adoption, translating complex operational needs into practical, AI-enabled solutions.

United States Full-time Senior Implementation Consultant
$85k-$135k
1 day, 2 hours ago
CaptivateIQ

Senior Professional Services Consultant

CaptivateIQ 201-500 Internet Software & Services

CaptivateIQ is seeking a Senior Professional Services Consultant to lead end-to-end client implementations of its sales compensation platform and ensure successful customer go-lives.

United States Canada Full-time Senior Implementation Consultant
$105k-$140k
NetSuite Salesforce SQL
1 day, 3 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers