Business Solutions Consultant

1 hour, 29 minutes ago
Full-time
Mid Level
Project and Program Management
Softdocs

Softdocs

Softdocs offers education-focused ECM solutions, electronic forms, and workflow automation to streamline processes and enhance productivity in higher education and K-12 markets.

Internet Software & Services
51-200
Founded 1998

Description

  • Guide clients through onboarding and implementation of Softdocs’s Etrieve platform.
  • Partner with project managers to maintain clear client communication, deliverables, and timelines.
  • Collaborate with Technical Solutions Consultants on system configuration requirements.
  • Manage functional business analysis across multiple concurrent implementation projects.
  • Consult with clients to identify document-handling and workflow processes.
  • Develop client documentation and implementation design plans based on discovery discussions.
  • Collect information needed to help clients achieve their desired outcomes with Softdocs products and services.
  • Train clients to use Etrieve solutions effectively.
  • Anticipate project changes and implementation risks and help manage them proactively.

Requirements

  • Experience working with software and enterprise-level software.
  • Experience in K–12 and/or higher education markets.
  • Proficiency with Microsoft Office Suite, including PowerPoint, Excel, and Word.
  • Ability to analyze business processes, solve problems, and ask insightful discovery questions.
  • Ability to communicate technical information effectively to non-technical clients.
  • Strong client-service, collaboration, organization, and attention-to-detail skills.
  • Ability to manage deliverables and risks across multiple projects.
  • Proactive approach to learning product features and researching information independently.
  • Experience consulting on enterprise content management software (preferred).
  • Experience working in a K–12 or higher education role, or knowledge of CSS, JavaScript, HTML, and SQL (preferred).

Benefits

  • 100% remote role with possible light travel.
  • Medical, dental, vision, 401(k), disability insurance, and $15,000 life insurance.
  • Flexible PTO, 13 holidays, and paid parental leave.
  • Stipend for a laptop and remote-work equipment.
  • Flexible work hours, with client availability prioritized.
  • Professional development opportunities and mentorship from senior leaders.
  • Direct access to the CEO.
  • Inclusive, people-first team culture.

Interested in this position?

Apply directly on the company website

Apply Now

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