Senior Professional Services Consultant

53 minutes ago
Full-time
Senior
Project and Program Management
CaptivateIQ

CaptivateIQ

CaptivateIQ is the agile commission solution that simplifies sales expenses and drives business growth with automated data management and real-time earnings visibility.

Internet Software & Services
201-500
Founded 2017
$165M raised

Description

  • Lead full-cycle CaptivateIQ implementations, from requirements gathering and compensation plan design through configuration, UAT, and go-live.
  • Design efficient, repeatable system configurations for customer compensation plans.
  • Own project timelines, prioritize work across concurrent implementations, and manage customer and stakeholder expectations.
  • Serve as the primary client contact throughout implementation and build trusted relationships with customer administrators.
  • Scope implementation and post-implementation services and support related negotiations.
  • Lead the go-live handoff to Customer Success and ensure a smooth cross-functional transition.
  • Partner with Product, Customer Success, and Sales teams throughout customer engagements.
  • Identify and escalate project or account risks before they affect customers or delivery timelines.
  • Maintain target billable utilization while contributing to team initiatives and delivery best practices.
  • Apply sales commission and CaptivateIQ expertise to improve implementation quality.

Requirements

  • Background in sales compensation as a consultant or in-house administrator/practitioner using a compensation tool.
  • 6+ years of consulting or implementation experience with demonstrated project leadership.
  • Strong knowledge of data modeling, formulas, and spreadsheet or database tools such as Excel.
  • Comfort with object-oriented and relational data concepts.
  • Ability to manage time and priorities across multiple client engagements.
  • Strong customer service, problem-solving, communication, analytical, and collaboration skills.
  • Ability to work independently in an ambiguous, fast-changing startup environment.
  • Experience at a SaaS or technology company.
  • SQL experience (preferred).
  • Experience with AI implementations, CaptivateIQ or competing compensation software, Salesforce, or NetSuite (preferred).

Interested in this position?

Apply directly on the company website

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