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Director, Sales, CX Americas

7 hours, 47 minutes ago
United States
Full-time
Executive
Customer Success
Customer and Technical Support
CRM
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 135

Description

  • Support the Senior Vice President of Sales in achieving or exceeding enterprise revenue and growth targets for Named AE-led accounts.
  • Enable and coach Strategic Account Managers on complex enterprise deal strategy, account planning, and executive engagement.
  • Partner with Strategic Account Managers on large opportunities, including pricing strategy, negotiations, and deal closure.
  • Provide executive-level support for strategic customer engagements, escalations, and renewals.
  • Drive sales forecasting accuracy and pipeline rigor across strategic accounts.
  • Increase pipeline and expansion opportunities through disciplined account strategy and targeted enterprise campaigns.
  • Develop unified messaging with Strategic Account Managers, Sales Engineering, Marketing, and Customer Success.
  • Manage and overcome executive-level prospect and customer objections.
  • Learn and maintain in-depth knowledge of NiCE CXone product lines and enterprise positioning.
  • Assist with sales strategy and closure of national and strategic house accounts.
  • Train and coach Strategic Account Managers on navigating long, complex enterprise sales cycles.
  • Build collaborative corporate and field teams to support enterprise sales execution.
  • Influence deal strategy while preserving Strategic Account Manager ownership of customer relationships.
  • Travel to support strategic customer meetings, executive briefings, and internal planning sessions.

Requirements

  • Bachelor’s degree in Business Management, Communications, Marketing, or equivalent work experience required.
  • 5+ years in enterprise or senior sales leadership roles.
  • 10–12+ years of combined enterprise sales experience.
  • Demonstrated success supporting or leading large, complex enterprise deals.
  • Proven ability to influence outcomes without direct day-to-day account ownership.
  • Strong analytical, forecasting, and financial skills.
  • Exceptional verbal and written communication skills.
  • Proven track record of exceeding revenue targets through strategic account execution.
  • Experience selling complex SaaS solutions.
  • Excellent executive-level customer-facing skills.
  • Comfortable thriving in a fast-paced, growth-oriented organization.
  • SaaS/AI selling or sales leadership experience preferred.
  • Background in Customer Experience (CX) or Contact Center solutions preferred.
  • Prior experience supporting Strategic or Named Account Managers preferred.
  • Experience partnering closely with Customer Success and Services organizations preferred.

Benefits

  • Opportunity to join a fast-paced, collaborative, and innovative global company.
  • Work for a market leader in CX with meaningful impact on strategic customer relationships.
  • Learn and grow within a market-disrupting organization.
  • Be part of a company recognized for leadership in AI, cloud, and digital.
  • Join a large global company with more than 8,500 employees across 30+ countries.
  • Equal opportunity employer consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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