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Senior Customer Success Representative, Named, CIS (Russian & English speaker)

1 hour, 46 minutes ago
Romania
Full-time
Junior
Customer Success
Customer and Technical Support
Salesforce
Apply Now
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised
View All Jobs 144

Description

  • Own renewal of customer maintenance contracts for assigned accounts and territory.
  • Prepare and provide quotes directly to customers and channel partners.
  • Drive customer retention, upsells, upgrades, and additional license sales to meet quota goals.
  • Engage customers in advance of support expiration to assess technical environments and support product adoption.
  • Proactively communicate new product features and connect offerings to customer business outcomes.
  • Work with stakeholders at customer and partner organizations to understand priorities and influence renewal decisions.
  • Cold call customers with lapsed support to reactivate contracts.
  • Partner with Deal Desk, Legal, Sales, and other teams to create renewal agreements, special terms, and NSQs.
  • Negotiate renewal offers with customer executives, including CxO-level contacts.
  • Maintain accurate and timely records in Salesforce and handle inbound renewal inquiries through renewal portals.

Requirements

  • Minimum 2 years of relevant experience in sales, account management, customer success, renewals, or related roles.
  • Advanced English and Russian language proficiency.
  • Proven track record of overachieving quota and KPIs.
  • Experience supporting large enterprise accounts with technically complex environments and high transaction volumes.
  • Ability to lead complex customer requests and escalations in a cross-functional team environment.
  • Strong communication and influencing skills, including executive-level communication.
  • Excellent organizational skills with the ability to prioritize, multitask, and meet deadlines.
  • Ability to work in a semi-autonomous, fast-paced environment.
  • High-energy, self-motivated approach with the ability to handle high volumes of email and outbound calls.
  • Experience compiling, querying, analyzing, and reporting data.
  • Proficiency with Salesforce.com.
  • Understanding of technology.

Benefits

  • 21 annual vacation days, plus additional days based on tenure.
  • 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares.
  • Private health, dental, and vision insurance for employees and dependents.
  • Coverage including outpatient care, hospitalization, pregnancy monitoring, psychology support, life insurance, critical illness, disability, and vision reimbursement.
  • Monthly meal and lifestyle benefits, including 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform.
  • Free access to the Bookster library platform.
  • Learning and development resources such as LinkedIn Learning, O’Reilly, mentoring, workshops, and Global Day of Learning.

Interested in this position?

Apply directly on the company website

Apply Now

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