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Customer Success Manager

1 hour, 56 minutes ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM Generative AI Salesforce
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 125

Description

  • Own success outcomes for a portfolio of small-to-mid market customers through tech-touch and one-to-many engagement models.
  • Design, build, and deploy repeatable customer success playbooks across onboarding, adoption, renewal readiness, and expansion stages.
  • Define success criteria for scaled programs and measure performance using engagement, adoption, retention, and health metrics.
  • Use customer success platforms and CRM systems to automate outreach, trigger interventions, and prioritize actions at scale.
  • Guide customers toward value realization by promoting standardized best practices, AI use cases, and common success patterns.
  • Monitor product usage, health indicators, and customer signals to identify risks and opportunities proactively.
  • Deliver value-driven communications through email, in-app messaging, webinars, and enablement content.
  • Manage renewals and support expansion motions by surfacing insights, risks, and growth opportunities.
  • Collaborate with Product, Support, Enablement, Marketing, and Sales to improve customer journeys and reduce friction.
  • Support customer advocacy programs such as webinars, case studies, and reference initiatives.

Requirements

  • 2+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related SaaS role.
  • Experience supporting SMB or mid-market customers through scaled or digital-first customer success models.
  • Proven ability to build, operationalize, and iterate on repeatable customer success playbooks with measurable outcomes.
  • Experience using customer success platforms such as Gainsight and CRM systems such as Salesforce.
  • Experience with AI technologies, particularly Conversational AI, is strongly preferred; CCaaS experience is a plus.
  • Strong analytical mindset with the ability to translate product usage data into actionable insights.
  • Excellent written and verbal communication skills with the ability to explain complex technical concepts clearly at scale.
  • Comfort working across systems, tools, and processes to drive efficiency and consistency.
  • Customer-centric and empathetic, with the ability to balance individual customer needs against scalable program design.
  • Solid understanding of SaaS business models and customer lifecycle management.
  • Alignment with Cognigy’s values and a collaborative, growth-oriented mindset.
  • Genuine interest in AI technology and passion for helping customers achieve measurable business outcomes.

Benefits

  • Join a global, market-disrupting company in a fast-paced, collaborative, and creative environment.
  • Access to ongoing learning and growth opportunities.
  • Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
  • Work with a market leader recognized for innovation in AI, cloud, and digital.
  • Opportunity to join a team of top-performing professionals.
  • Equal opportunity employer commitment with inclusive hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

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