Enterprise Customer Success Manager

2 hours, 12 minutes ago
Full-time
Senior
Customer and Technical Support
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015

Description

  • Partner with enterprise customers to improve safety, efficiency, and sustainability outcomes through Samsara’s IoT platform.
  • Conduct workshops to understand customer business needs and recommend how to best leverage Samsara.
  • Build and own multi-year joint success plans with clear metrics, timelines, and business outcomes.
  • Lead executive-level business reviews with senior stakeholders and align outcomes to operational priorities.
  • Translate platform capabilities into multi-product, industry-specific value narratives that drive adoption, expansion, and long-term partnerships.
  • Collaborate cross-functionally with Sales, Support, Sales Engineering, Product, and internal leadership to remove barriers and surface insights.
  • Deeply understand the Samsara platform and explain its capabilities to customers across multiple industries.
  • Champion and embed Samsara’s cultural principles as the company scales globally.

Requirements

  • 4+ years of experience in a Senior Customer Success, Account Management, or strategic consulting role.
  • Strong priority management and high emotional intelligence in complex, high-visibility enterprise environments.
  • Ability to solve complex problems and communicate effectively with executive stakeholders.
  • Proven ability to build trust and communicate with executives and cross-functional stakeholders, including Sales, Product, Support, and Engineering leaders.
  • Experience supporting or working with technical products.
  • Bachelor’s degree from a 4-year institution.
  • Ability to travel up to 25%.
  • Experience with Enterprise SaaS (preferred).
  • Strong bias for action, ability to think big, and insistence on high standards.
  • Experience serving and supporting large-scale business solutions at Fortune 500 companies.

Benefits

  • Annual base salary of $88,979.55 to $134,590.91 USD.
  • Above-market total compensation, including base salary, performance-based bonus/variable pay, and equity for eligible roles.
  • Flexible, employee-led remote working model.
  • Comprehensive health plans.
  • Parental leave plans.
  • Professional development stipend.
  • Opportunities for high performers to earn above-market compensation.

Interested in this position?

Apply directly on the company website

Apply Now

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