Enterprise Customer Success Manager

1 hour, 37 minutes ago
Full-time
Senior
Customer and Technical Support
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015

Description

  • Own the customer relationship for enterprise accounts from onboarding through adoption, advocacy, and renewal.
  • Manage the deployment of Samsara technology for large-scale customers and drive time to value.
  • Create launch plans and roadmaps to increase product usage and adoption.
  • Track implementation progress, participation, product adoption, and account health.
  • Run training sessions and product demonstrations for executives and day-to-day users.
  • Work through customer challenges and support successful outcomes across multiple use cases.
  • Juggle multiple customer engagements in parallel while coordinating cross-functionally with Sales, Support, Sales Engineering, and Product.
  • Deeply understand the Samsara platform and explain its capabilities to customers of all types.
  • Champion Samsara’s cultural principles while working across global teams and offices.

Requirements

  • 5+ years of experience in Senior Customer Success, Enterprise Customer Success Manager, Senior Account Management, or Strategic Consulting roles.
  • Enterprise SaaS experience preferred.
  • Bilingual in Spanish and English is required.
  • Strong spoken and written communication skills for collaborating across teams and producing documentation.
  • Ability to manage priorities in a high-visibility, demanding role with strong emotional intelligence.
  • Experience supporting or working with technical products.
  • Excellent consultative skills with experience in end-to-end system implementations.
  • Proven ability to build trust and communicate effectively with executives, Product and Engineering leadership, and end users.
  • Diplomacy, tact, and poise under pressure when resolving customer issues.
  • Bachelor’s degree from a 4-year institution.
  • Must be based in Mexico.
  • Experience serving a large and complex customer base in B2B SaaS is preferred.
  • Strong bias for action, big-picture thinking, and high standards are preferred.
  • Experience working with LATAM countries is preferred.

Benefits

  • Above-market total compensation with base salary, performance-based bonus/variable pay, and equity for eligible roles.
  • Flexible, employee-led remote working model.
  • Professional development stipend.
  • Comprehensive health plans.
  • Parental leave plans.
  • Opportunity for above-market earnings for top performers in a high-growth public company.

Interested in this position?

Apply directly on the company website

Apply Now

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