School Customer Success Manager (Remote, US)

2 hours, 2 minutes ago
Full-time
Junior
Customer and Technical Support
Newsela

Newsela

Newsela is an Instructional Content Platform that supercharges reading engagement and learning in every subject. They provide engaging, relevant instructional content for teachers that both educates and inspires. With a focus on meaningful classroom le...

Diversified Consumer Services
251-1K
Founded 2013
$172M raised

Description

  • Own a portfolio of 150–300 customers with accountability for retention, adoption, and expansion results.
  • Proactively engage customers through calls, meetings, and scaled campaigns to create value and momentum.
  • Monitor health signals, usage data, and renewal indicators to prioritize high-impact actions.
  • Lead renewal strategy and execution to reduce risk and secure long-term partnerships.
  • Identify and drive expansion opportunities in partnership with Sales.
  • Run scalable customer engagement motions such as segmentation, automation, and 1:many outreach.
  • Conduct discovery to understand customer goals, align on outcomes, and position Newsela as a strategic partner.
  • Solve root causes of customer challenges rather than addressing surface-level symptoms.
  • Maintain accurate forecasting, planning, and execution tracking in internal systems.
  • Use tools such as Salesforce, Gainsight, Gong, and Salesloft to manage the book of business with consistency and operational rigor.

Requirements

  • 2+ years of experience managing a large or high-volume portfolio of accounts.
  • Proven success owning renewals, retention, or expansion targets.
  • Comfortable making frequent proactive calls and running many customer conversations each week.
  • Strong prioritization skills and the ability to manage 150–300 accounts effectively.
  • Data-driven and outcomes-focused, with the ability to measure results and adjust quickly.
  • Experience with scalable or tech-touch customer motions.
  • Direct, clear communication style that builds trust quickly.
  • Strong ownership and follow-through on commitments.
  • Ability to seek feedback and continuously improve performance.
  • Skill in diagnosing root causes and solving problems independently.
  • Track record of meeting or exceeding goals or OKRs.
  • Experience with Gong, Salesloft, Salesforce, or similar tools is a plus.
  • Background in education is a plus but not required.

Benefits

  • Base salary range of $60,000–$75,000 USD.
  • On-target earnings range of $72,500–$87,500 USD, including variable compensation.
  • Incentive stock options as part of total compensation.
  • Comprehensive medical benefits with employer contribution to premiums and HSA accounts.
  • Fully remote work with a monthly tech stipend.
  • Parental leave, fertility support, and adoption benefits.
  • 401(k) plan with employer match.
  • Flexible PTO plus 10 company holidays and winter break (Dec. 24–Jan. 1).
  • Annual learning and development allowance.
  • Free access to the Calm app and other wellness benefits, including pet insurance.

Interested in this position?

Apply directly on the company website

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