MongoDB

MongoDB provides a developer data platform that simplifies data management and accelerates application development, enabling businesses to leverage modern database technology for innovative solutions across various industries.

Internet Software & Services

Information Technology

1K-5K (4619)

Founded 2007

97 open positions

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Customer & Partner Advocate, Office of the CCO

1 hour, 19 minutes ago

United States

Full-time

Mid Level

Account Manager

Customer and Technical Support

AWS Azure GCP MongoDB

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MongoDB

Internet Software & Services

1K-5K

Founded 2007

View All Jobs 97

Description

Partner with the Chief Customer Officer and Chief of Staff to prepare for high-priority customer and partner meetings, including briefings, stakeholder coordination, and follow-up tracking.
Join customer and partner meetings with the CCO and senior executives to advocate for stakeholders and connect the CCO with Sales and Product teams.
Build a deep understanding of MongoDB’s strategic accounts and identify patterns, opportunities, and challenges that inform company strategy.
Ensure the CCO’s external engagement reflects MongoDB’s top priorities and supports a customer-centric culture and strategic partnerships.
Monitor customer and partner announcements, market developments, and industry signals to identify opportunities for timely re-engagement.
Surface relevant insights to the CCO and help initiate outreach to executive customer and partner stakeholders.
Translate customer and partner insights into strategic priorities with the Chief of Staff and help identify customers to pilot and shape new programs.

Requirements

3–5+ years owning strategic customer portfolios with direct accountability for C-level customer relationships and cross-functional initiatives.
Ability to structure and synthesize ambiguous information into clear insights and actionable recommendations.
Deep empathy for customer needs and the ability to translate those needs into business outcomes.
Excellent written and verbal communication skills with proven ability to interact with senior executives and customers with polish and confidence.
Strong stakeholder management skills with the ability to drive alignment across multiple teams.
Thrives in a fast-paced, dynamic environment and has a high sense of urgency.
Interest in software, AI, and data technology, with the ability to quickly understand MongoDB’s products and strategy.
Frequent travel required to support the CCO and customer meetings.

Benefits

Base salary range of $101,000 to $198,000 USD for U.S.-based candidates.
Equity as part of total compensation for eligible employees.
Employee stock purchase program for eligible employees.
Flexible paid time off.
20 weeks of fully paid gender-neutral parental leave.
Fertility and adoption assistance, including fertility assistance and adoption support.
401(k) plan.
Mental health counseling and transgender-inclusive health insurance coverage.

Interested in this position?

Apply directly on the company website

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