Customer Success Manager, German Speaker

1 hour, 21 minutes ago
Full-time
Senior
Customer and Technical Support
MongoDB

MongoDB

MongoDB provides a developer data platform that simplifies data management and accelerates application development, enabling businesses to leverage modern database technology for innovative solutions across various industries.

Internet Software & Services
1K-5K
Founded 2007

Description

  • Proactively advise customers on best practices and operational strategies to improve deployment health and accelerate time-to-value.
  • Conduct customer business reviews, assess technical and operational performance, and translate findings into value-based outcomes.
  • Partner with technical and business leaders to align on objectives and maintain mutual success plans.
  • Own parts of account plans that support customer maturity, lifetime value, retention, and revenue realization.
  • Manage a portfolio of customers across different stages of the customer journey and execute strategies to maximize customer value.
  • Track, report, and forecast revenue retention and realization to senior leadership.
  • Identify expansion opportunities and collaborate with presales teams to support customer growth.
  • Maintain accurate customer data and territory analysis in internal systems.
  • Leverage AI-driven tools to streamline workflows and improve productivity.
  • Represent the voice of the customer internally and coordinate with Sales, Product, Services, Support, Training, Marketing, and Executive Sponsors.

Requirements

  • 5 to 7+ years in a technical customer-facing role such as Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, or Technical Account Management.
  • Experience with a deeply technical, ideally consumption-based, product.
  • 3+ years of experience accountable for customer health and revenue realization for a defined book of business.
  • Experience working with Enterprise or High Tech customers.
  • Excellent verbal and written communication skills.
  • Ability to influence technical and business outcomes.
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
  • Based remotely in Frankfurt, Germany.
  • Experience using AI-driven tools to support workflows is a plus.

Benefits

  • Remote work based in Frankfurt, Germany.
  • Employee affinity groups.
  • Fertility assistance.
  • Generous parental leave policy.
  • Supportive culture focused on personal growth and business impact.
  • Commitment to accommodations for individuals with disabilities during the application and interview process.

Interested in this position?

Apply directly on the company website

Apply Now

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