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Senior Solution Consultant

3 days, 16 hours ago
Australia
Full-time
Senior
Implementation Consultant
Customer and Technical Support
AWS Azure CI/CD GCP Grafana Java JavaScript .NET Prometheus Python React Ruby
Apply Now
New Relic

New Relic

New Relic provides a comprehensive observability platform that enables engineers to monitor, debug, and enhance the performance of their entire software stack through real-time analytics and insights.

Internet Software & Services
1K-5K
Founded 2008
$520M raised
View All Jobs 67

Description

  • Develop deep expertise in New Relic products and services.
  • Partner with sales to qualify new logo and expansion opportunities from both technical and business perspectives.
  • Lead value and solution discovery workshops to identify customer challenges.
  • Create and deliver technical proofs through demonstrations, presentations, workshops, and business value materials.
  • Develop and present points of view that show the value of standardizing on the New Relic platform.
  • Run proof-of-concept and pilot engagements aligned to customer business metrics and outcomes.
  • Identify and resolve critical business and technical issues from customers, partners, and colleagues.
  • Contribute directly to achieving revenue goals for the assigned territory.
  • Collaborate with broader account teams to address business and technical problems.
  • Build strong relationships with customer stakeholders and executives while supporting customer champions for New Relic.
  • Share best practices and reusable assets with other Solutions Consultants.
  • Provide product feedback to help shape enhancements that better address customer needs.
  • Stay current on competitive analysis and market differentiation.
  • Support marketing activities such as events, briefings, user groups, conferences, customer references, and social campaigns.

Requirements

  • 8+ years of pre-sales experience or similar customer-facing technical experience, preferred.
  • Experience with monitoring and observability tools and concepts, including AWS, GCP, Azure, DevOps, CI/CD, AIOps, logging, data analytics, and visualization.
  • Experience with open source technologies such as Prometheus, Grafana, OpenCensus, and ELK, preferred.
  • Development experience in one or more languages including Java, .NET, Ruby, C/C++, Python, JavaScript, or React.
  • Strong understanding of cloud architecture, networking, infrastructure as code, and serverless computing.
  • Excellent written, verbal, presentation, and interpersonal communication skills.
  • Strong problem-solving skills.
  • Understanding of value-based selling in customer-facing roles.
  • Strong balance of sales, business, and technical skills.
  • Experience working with enterprise customers, especially in Digital Natives, ECommerce/Retail, Healthcare, Media and Entertainment, Telco, Financial Services, Gaming, Hospitality, or Travel.
  • Passion and energy for technology with a willingness to learn.
  • Willingness to travel.
  • Visa sponsorship is not available for this position.
  • Candidates may need to complete identity, work eligibility, background check, and possibly export compliance verification as part of employment.

Benefits

  • Flexible workforce model with fully office-based, fully remote, or hybrid work options.
  • Commitment to a diverse, welcoming, and inclusive environment.
  • Reasonable accommodation available during the application or recruiting process.
  • Participation in a mission-driven company focused on observability and helping customers optimize digital applications.

Interested in this position?

Apply directly on the company website

Apply Now

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