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Solution Consultant

3 weeks ago
Argentina, Brazil, Colombia, Costa Rica
Full-time
Junior
Implementation Consultant
Customer and Technical Support
SAP
Apply Now
Omilia

Omilia

Omilia is a global leader in Conversational AI, offering AI-based self-service solutions for enhanced customer care fulfillment and success.

IT Services
251-1K
Founded 2002
$20M raised
View All Jobs 17

Description

  • Partner with Account Executives to qualify opportunities, understand business drivers, and define success criteria.
  • Lead discovery workshops to gather requirements and translate them into tailored solution architectures.
  • Design and deliver scenario-based product demonstrations aligned to customer use cases.
  • Review and respond to RFPs to accurately represent Omilia technology and services.
  • Advise customers throughout evaluation and solution design as a trusted technical expert.
  • Map customer use cases to approved Omilia Customer Journeys and propose custom journeys when needed.
  • Collaborate with Product and Delivery to bridge technical capabilities with business value for stakeholders.
  • Review and edit Scopes of Work so commercial documentation accurately reflects Omilia offerings.
  • Share customer insights with Product, Delivery, and Marketing to inform the roadmap.
  • Support customer handoffs from Sales to Delivery and lead onboarding and enablement for new channel partners across LATAM.

Requirements

  • 3+ years of experience in a Technical Sales, Pre-Sales, or Solutions Consulting role.
  • Native Portuguese fluency with advanced Spanish and English, both written and verbal.
  • Strong working knowledge of voice IVR, conversational AI, or related technologies.
  • Solid understanding of SaaS architecture, APIs, and enterprise technology stacks.
  • Exceptional client-facing skills in discovery, presentation, and solution storytelling.
  • Strong commercial acumen and understanding of the sales process.
  • Ability to think quickly under pressure and turn complex questions into clear answers.
  • Willingness to travel within Latin America and Iberia as needed.
  • Experience with AWS Connect, Genesys Cloud, NICE CXone, Five9, or RingCentral contact center platforms is preferred.
  • Knowledge of networking protocols such as MPLS/VPN and telephony protocols such as SIP is preferred.
  • Familiarity with SAP, Microsoft, or other enterprise ecosystem integrations is preferred.
  • Experience navigating enterprise sales cycles in the LATAM market is preferred.
  • Domain expertise in Financial Services, Telecommunications, BPO, Healthcare, or Technical Support is preferred.

Benefits

  • Fixed compensation.
  • Long-term employment with vacation days.
  • Professional development support, including courses and training.
  • Opportunity to work on cutting-edge technology products with global impact.
  • Collaborative and enjoyable team environment.
  • Apple gear provided.
  • Equal opportunity employer with a diverse and inclusive workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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