RemoteLeaf Logo
Log in Sign up

AWS Technical Architect

4 hours, 3 minutes ago
India
Full-time
Lead
Technical Account Manager
DevOps and Infrastructure
Agile AWS AWS CDK C# Cisco CloudFormation CRM Java Jenkins .NET Node.js Python Salesforce Scrum Terraform Twilio WebRTC
Apply Now
NeuraFlash

NeuraFlash

NeuraFlash specializes in providing custom AI business solutions by integrating Salesforce's Success Platform with artificial intelligence and machine learning, enhancing customer experiences through consulting, UX design, and implementation services a...

IT Services
251-1K
Founded 2016
View All Jobs 85

Description

  • Ensure customer success in building and launching Amazon Connect solutions.
  • Conduct technology assessments and audits to evaluate moves to AWS Connect from an ROI and outcomes perspective.
  • Facilitate business process reviews to identify customer requirements and existing processes.
  • Educate customers on AWS value and lead architectural discussions for successful cloud deployment.
  • Lead customer discovery, build ROI cases, and deliver presentations and delivery estimates.
  • Translate customer requirements into contact center designs using AWS best practices and services.
  • Oversee and mentor technical teams to deliver solutions on time, on budget, and to quality standards.
  • Act as a liaison between technical teams and business stakeholders, managing communication, expectations, and priorities.
  • Drive best-practice contact center design throughout solution delivery.
  • Deliver customer end-user training and documentation.
  • Lead vision and strategy discussions with contact center and customer service leadership.
  • Exercise independent judgment and lead enterprise-level projects with minimal direction.

Requirements

  • Customer-facing contact center experience.
  • Experience building integrations across WFM, CRM, and contact center solutions.
  • Experience with communications protocols and APIs such as WebRTC and SIP.
  • Hands-on scripting or coding experience with Python, Java, C#, .NET, or Node.js.
  • Strong communication and presentation skills with comfort speaking to executives, IT management, and customers.
  • API integration experience.
  • Strong troubleshooting and debugging skills.
  • Experience with CloudFormation, Contact Flow Design, Lambda integration, Lex integration, and call center routing.
  • Knowledge of infrastructure requirements, including resource types, networking, security, and compliance needs.
  • Knowledge of automation tools and frameworks such as Jenkins, GitLab CI/CD, and CodeDeploy.
  • Contact center architecture knowledge.
  • Experience implementing infrastructure as code with AWS CDK and Terraform.
  • Experience setting up monitoring and logging for infrastructure components and maintaining optimal performance and availability.
  • Experience in technology/software sales, pre-sales, or consulting.
  • Advanced knowledge of AWS services and cloud architecture.
  • Salesforce knowledge, including familiarity with Salesforce Service Cloud.
  • Experience with other contact center platforms such as Genesys, Cisco, Avaya, or Twilio.
  • Experience with WorkForce Management solutions.
  • Experience with outbound dialers and campaign management.
  • Knowledge of Agile and Scrum methodologies.
  • AWS Cloud Practitioner Certification.
  • AWS Developer Associate Certification or Professional.
  • AWS Solution Architect Certification or Professional.
  • Salesforce Certified Administrator.

Benefits

  • Remote and in-person work options, including a distributed remote workforce.
  • Up to 25% travel for certain roles.
  • Flexible work culture that values outcomes over strict hours.
  • Collaborative team environment with executive town halls and company meetings.
  • Fun team culture with regular celebrations and social events.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Wiz

Technical Account Manager, Portuguese speaking

Wiz 251-1K IT Services

Wiz is hiring a Technical Account Manager to help customers in Ireland adopt, operationalize, and get maximum value from its cloud security platform.

Ireland Full-time Mid Level Technical Account Manager
Docker Kubernetes
51 minutes ago
Varicent

Technical Account Manager – Analytics & SQL (Remote - Mexico Only)

Varicent 251-1K Professional Services

Varicent is hiring an Associate Technical Account Manager to support VIP customers within its Customer Success organization, helping optimize technical solutions and drive customer value.

Mexico Full-time Junior Technical Account Manager
Microservices SQL
4 hours, 11 minutes ago
Wiz

Technical Account Manager, Portuguese speaking

Wiz 251-1K IT Services

Wiz is hiring a Technical Account Manager in Madrid to guide customers through onboarding and operationalization of the Wiz cloud security platform and drive adoption, retention, and renewals.

Spain Full-time Mid Level Technical Account Manager
Docker Kubernetes
6 hours, 19 minutes ago
Veeam Software

Technical Partner Manager - Chicago/NYC Metro Area

Veeam Software 1K-5K Internet Software & Services

Veeam is hiring a Technical Partner Manager in the Chicago/New York area to enable and support technical channel partners in driving Veeam adoption, pipeline growth, and revenue across its data protection and resilience platform.

United States Full-time Senior Partnerships Manager Technical Account Manager
$150k-$214k
AWS Azure Kubernetes Windows Server
7 hours, 19 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers