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Technical Account Manager – Analytics & SQL (Remote - Mexico Only)

5 hours, 29 minutes ago
Mexico
Full-time
Junior
Technical Account Manager
Data Science and Analytics
Microservices SQL
Apply Now
Varicent

Varicent

Varicent provides industry-leading incentive compensation and sales performance management solutions to help businesses increase sales efficiency and effectiveness.

Professional Services
251-1K
Founded 2003
$35M raised
View All Jobs 46

Description

  • Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
  • Coach users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
  • Review new features, fixes, and release notes to assess impact on customer environments.
  • Configure Varicent solutions based on documented customer requirements under guidance from the senior TAM.
  • Prepare and share monthly performance, utilization, and support-related metric summaries.
  • Analyze solution usage and data patterns to identify issues and opportunities for optimization.
  • Assist with proactive maintenance actions and solution improvements.
  • Collaborate with TAMs and internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
  • Identify opportunities for customer value realization and surface them to the primary TAM for strategic review.
  • Support customer conversations that position Varicent products as solutions to process challenges and enable upsell, cross-sell, and expansion motions.

Requirements

  • Advanced SQL is mandatory.
  • At least 5 years of experience in IT consulting or enterprise software implementation.
  • Prior experience with query-based languages and relational databases.
  • Strong experience with SQL data manipulation and Microsoft Excel.
  • Understanding of the Sales Performance Management domain (preferred).
  • Hands-on experience with Varicent software products, including administering, implementing, or supporting them (strongly preferred).
  • Basic knowledge of system configurations, data models, and data integration best-practice concepts.
  • Experience working alongside technical account managers or in customer success environments is implied by the role context.

Benefits

  • Opportunity to work at a market-leading SaaS company in the Sales Performance Management space.
  • Work with a diverse, collaborative, and innovative team.
  • Role supports professional growth through onboarding, training, and increasing ownership over time.
  • Equal opportunity employer commitment with accommodation available during the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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