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AWS Solution Architect

4 months, 1 week ago
Colombia
Full-time
Lead
Implementation Consultant
DevOps and Infrastructure
Agile AWS C# Cisco CloudFormation CRM Generative AI Java Jenkins .NET Node.js Python Salesforce Scrum Twilio WebRTC
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NeuraFlash

NeuraFlash

NeuraFlash specializes in providing custom AI business solutions by integrating Salesforce's Success Platform with artificial intelligence and machine learning, enhancing customer experiences through consulting, UX design, and implementation services a...

IT Services
251-1K
Founded 2016
View All Jobs 33

Description

  • Ensure customer success by building and launching Amazon Connect solutions for customers.
  • Conduct technology assessments and audits to evaluate the move to the AWS Connect CCaaS platform.
  • Facilitate business process reviews to identify customer requirements and workflows.
  • Educate customers on AWS value and participate in deep architectural discussions.
  • Lead discovery sessions, build ROI cases, and deliver presentations and estimates.
  • Translate customer requirements into contact center designs using AWS best practices and services.
  • Oversee and mentor technical teams to deliver solutions on time, on budget, and to quality standards.
  • Serve as a liaison between technical teams and business stakeholders, managing expectations and priorities.
  • Drive best-practice contact center design throughout solution delivery.
  • Manage project and customer communications, training, and documentation.
  • Lead vision and strategy discussions with contact center and customer service leadership.
  • Exercise independent judgment and lead enterprise-level projects with minimal direction.

Requirements

  • Customer-facing contact center experience.
  • Experience building integrations across WFM, CRM, and contact center solutions.
  • Experience with communications protocols and APIs such as WebRTC and SIP.
  • Hands-on scripting or coding experience with Python, Java, C#, .NET, or Node.js.
  • Strong communication and presentation skills with comfort speaking to executives, IT management, and customers.
  • API integration experience.
  • Strong troubleshooting and debugging skills.
  • Experience with CloudFormation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing.
  • Knowledge of automation tools and frameworks such as Jenkins, GitLab CI/CD, and CodeDeploy.
  • Contact center architecture knowledge.
  • Experience in technology/software sales, pre-sales, or consulting.
  • Advanced knowledge of AWS services and cloud architecture.
  • Salesforce knowledge and familiarity with Salesforce Service Cloud.
  • Experience with other contact center platforms such as Genesys, Cisco, Avaya, or Twilio is preferred.
  • Experience with WorkForce Management solutions.
  • Experience working with outbound dialers and campaign management.
  • Knowledge of Agile and Scrum methodologies.
  • AWS Cloud Practitioner Certification.
  • AWS Developer Associate Certification or Professional.
  • AWS Solution Architect Certification or Professional.
  • Salesforce Certified Administrator.
  • English fluency.
  • Ability to travel internationally.
  • Experience is required in one or more of the following areas: contact center platforms, cloud architecture, integrations, or consulting/pre-sales.

Benefits

  • Remote and in-person work options, including remote roles.
  • Up to 25% travel for certain roles.
  • Flexible work culture that values outcomes over set hours.
  • Collaborative environment with executive town halls and company meetings.
  • Fun team culture with regular celebrations and social events.

Interested in this position?

Apply directly on the company website

Apply Now

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