Senior Implementation Consultant

20 hours, 21 minutes ago
Full-time
Senior
Customer and Technical Support
Built

Built

Built is a construction finance technology leader, accelerating money movement and enhancing customer loyalty through real-time collaboration.

Construction & Engineering
251-1K
Founded 2014
$313M raised

Description

  • Own complex client implementations from kickoff through stabilization across technical, organizational, and commercial dimensions.
  • Advise clients on organizational change, training strategy, and platform adoption.
  • Create standardized implementation methodologies, templates, and playbooks.
  • Lead cross-functional workstreams with Product, Engineering, and Solutions Consulting.
  • Manage escalations by diagnosing root causes, driving resolutions, and protecting client relationships.
  • Define and monitor implementation health metrics to improve efficiency and client satisfaction.
  • Mentor implementation managers and share expertise on complex client situations.
  • Promote AI, automation, and tooling adoption to improve delivery quality and speed.

Requirements

  • 4–7 years of experience in SaaS implementation, professional services, or enterprise project delivery.
  • Expertise in enterprise implementation strategy, change management, and organizational transformation.
  • Experience designing processes or frameworks that improved delivery speed, consistency, or client satisfaction.
  • Ability to influence senior stakeholders and navigate complex organizational dynamics.
  • Deep familiarity with construction finance and lending workflows, including draw management, lien waivers, compliance tracking, and loan administration.
  • Experience with enterprise software implementation methodologies and adapting approaches to different client environments.
  • Subject matter expert mindset with a track record of sharing knowledge and raising team standards.
  • Ability and willingness to use AI tools for drafting, analysis, automation, problem-solving, and decision support.

Benefits

  • $125,000–$163,000 annual salary range.
  • Equity through stock options.
  • Medical, dental, and vision coverage.
  • Unlimited PTO or uncapped vacation for U.S. employees.
  • 401(k) with company match and expedited vesting for U.S. employees.
  • Learning Grant program for professional development.
  • Travel to the Nashville office at least twice annually for employees based outside the Nashville area.

Interested in this position?

Apply directly on the company website

Apply Now

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