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Customer Success Manager

2 months, 3 weeks ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM HubSpot Salesforce
Apply Now
NABIS

NABIS

Nabis is the #1 licensed cannabis wholesaling platform in California, offering a one-stop shop for cannabis wholesale with the largest portfolio of brands, lightning-fast services, and cutting-edge technology to support strategic scaling.

Distributors
51-250
Founded 2018
$44M raised
View All Jobs 8

Description

  • Develop and execute tailored success plans aligned to each partner’s business goals.
  • Own the post-onboarding relationship for a portfolio of brand and retail accounts.
  • Drive product adoption by introducing relevant features and removing barriers to engagement.
  • Monitor account health signals and take proactive action to reduce churn risk.
  • Conduct regular business reviews and partner check-ins to reinforce value and identify opportunities.
  • Build trusted relationships across multiple stakeholders within partner accounts.
  • Handle escalations and coordinate cross-functional resolutions with internal teams.
  • Troubleshoot platform, order, fulfillment, billing, and account-related issues.
  • Maintain accurate records in CRM and ticketing systems.
  • Translate partner feedback into actionable insights for Product, Operations, and Sales.

Requirements

  • 3+ years of experience in customer success, account management, or B2B relationship management in a SaaS, logistics, distribution, or marketplace environment.
  • Demonstrated ability to manage a portfolio of accounts and drive retention, adoption, and partner satisfaction.
  • Strong written and verbal communication skills in English, including the ability to lead business reviews and navigate difficult conversations.
  • Proficiency with CRM and customer success tools such as Salesforce, HubSpot, Gainsight, Zendesk, or similar.
  • Solid understanding of order management, fulfillment workflows, and basic billing and invoicing processes.
  • Data fluency and comfort interpreting account health metrics, usage data, and KPI dashboards.
  • Ability to work independently in a fully remote environment with reliable internet and strong organization skills.
  • Availability to work US Pacific or Eastern business hours.
  • Experience supporting B2B accounts in wholesale, distribution, supply chain, or regulated industries is preferred.
  • Familiarity with compliance-adjacent workflows, SaaS platform support, tiered support frameworks, or customer success methodologies is preferred.
  • Bilingual Spanish and English is a plus.

Benefits

  • Competitive compensation commensurate with experience and market.
  • Fully remote work environment.
  • Structured, collaborative team culture.
  • Exposure to a high-growth, technology-first platform operating at scale.
  • Clear performance expectations with coaching and development support.
  • Defined growth path within CX.
  • Opportunity to help build and shape the Customer Success function from the ground up.

Interested in this position?

Apply directly on the company website

Apply Now

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