Customer Success Manager

1 week ago
Full-time
Mid Level
Customer and Technical Support
NABIS

NABIS

Nabis is the #1 licensed cannabis wholesaling platform in California, offering a one-stop shop for cannabis wholesale with the largest portfolio of brands, lightning-fast services, and cutting-edge technology to support strategic scaling.

Distributors
51-250
Founded 2018
$44M raised

Description

  • Develop and execute tailored success plans aligned to each partner’s business goals.
  • Own the post-onboarding relationship for a portfolio of brand and retail accounts.
  • Drive product adoption by introducing relevant features and removing barriers to engagement.
  • Monitor account health signals and take proactive action to reduce churn risk.
  • Conduct regular business reviews and partner check-ins to reinforce value and identify opportunities.
  • Build trusted relationships across multiple stakeholders within partner accounts.
  • Handle escalations and coordinate cross-functional resolutions with internal teams.
  • Troubleshoot platform, order, fulfillment, billing, and account-related issues.
  • Maintain accurate records in CRM and ticketing systems.
  • Translate partner feedback into actionable insights for Product, Operations, and Sales.

Requirements

  • 3+ years of experience in customer success, account management, or B2B relationship management in a SaaS, logistics, distribution, or marketplace environment.
  • Demonstrated ability to manage a portfolio of accounts and drive retention, adoption, and partner satisfaction.
  • Strong written and verbal communication skills in English, including the ability to lead business reviews and navigate difficult conversations.
  • Proficiency with CRM and customer success tools such as Salesforce, HubSpot, Gainsight, Zendesk, or similar.
  • Solid understanding of order management, fulfillment workflows, and basic billing and invoicing processes.
  • Data fluency and comfort interpreting account health metrics, usage data, and KPI dashboards.
  • Ability to work independently in a fully remote environment with reliable internet and strong organization skills.
  • Availability to work US Pacific or Eastern business hours.
  • Experience supporting B2B accounts in wholesale, distribution, supply chain, or regulated industries is preferred.
  • Familiarity with compliance-adjacent workflows, SaaS platform support, tiered support frameworks, or customer success methodologies is preferred.
  • Bilingual Spanish and English is a plus.

Benefits

  • Competitive compensation commensurate with experience and market.
  • Fully remote work environment.
  • Structured, collaborative team culture.
  • Exposure to a high-growth, technology-first platform operating at scale.
  • Clear performance expectations with coaching and development support.
  • Defined growth path within CX.
  • Opportunity to help build and shape the Customer Success function from the ground up.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Strategic Customer Success Manager

MongoDB 1K-5K Internet Software & Services

MongoDB is hiring a Strategic Customer Success Manager to manage major strategic accounts, guide long-term customer roadmaps, and drive retention, consumption, and executive advocacy for enterprise customers.

AWS Azure GCP MongoDB
1 hour, 56 minutes ago

Senior Account Manager - USA

Veriff 51-250 IT Services

Veriff is hiring a Senior Account Manager to own and grow its most strategic North America enterprise accounts across the full customer journey from onboarding to long-term expansion.

2 hours, 10 minutes ago

Customer Success Manager

Alpaca 51-250 Capital Markets

Alpaca is hiring a Customer Success Manager to support its B2B brokerage infrastructure customers from onboarding through renewal as they launch trading apps and grow their businesses globally.

3 hours, 56 minutes ago

Renewals Manager

Tenna 51-250 Construction & Engineering

Tenna is hiring a remote Renewals Manager to lead end-to-end customer contract renewals and help protect and grow recurring revenue across a rapidly expanding SaaS customer base.

Salesforce
4 hours, 56 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers