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Lead Customer Success Manager

48 minutes ago
United States
Lead
Customer Success Manager
Customer and Technical Support
HubSpot Salesforce
Apply Now
Energy Exemplar

Energy Exemplar

Energy Exemplar is a leading provider of award-winning energy simulation software, including PLEXOS and Aurora, used for modeling electric, gas, and water energy markets worldwide. Their solutions offer in-depth insights for financial industry professi...

Internet Software & Services
251-1K
Founded 1999
View All Jobs 9

Description

  • Serve as the primary post-sales relationship owner for a portfolio of enterprise customers.
  • Act as a strategic partner to customers by understanding business goals and driving outcomes.
  • Collaborate with Account Executives on strategic account plans and expansion opportunities.
  • Lead executive business reviews to demonstrate value, align priorities, and identify growth opportunities.
  • Monitor customer health scores, adoption metrics, and sentiment using Salesforce and HubSpot.
  • Identify and mitigate renewal risks early by driving engagement and mobilizing internal resources.
  • Drive timely renewals by maintaining deep knowledge of customer usage, licensing, and objectives.
  • Keep Salesforce records and dashboards accurate, including renewal opportunities and stakeholder mapping.
  • Share product updates, feature releases, and best practices to keep customers enabled and informed.
  • Contribute to continuous improvement of the Customer Success function through mentoring and process enhancements.

Requirements

  • Bachelor’s degree in Business, Strategy, Engineering, Communications, or a related field.
  • 8+ years of experience in Customer Success or Account Management, preferably supporting enterprise software customers.
  • Proven track record of driving customer adoption, retention, and expansion in complex, technical environments.
  • Exceptional relationship-building skills with experience engaging senior and executive stakeholders.
  • Strong proficiency with CRM and customer success tools such as Salesforce and HubSpot.
  • Excellent communication, presentation, and problem-solving skills.
  • Experience managing enterprise customers in the energy, utilities, or simulation software space (preferred).

Benefits

  • Flexible work environment with the option to work from home, in the office, or on the move.
  • Support for work-life balance.
  • Inclusive, equal opportunity workplace that welcomes diverse backgrounds and abilities.
  • Accommodations available during the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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