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Merchant Success Analyst

49 minutes ago
Nigeria
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
Kora

Kora

Kora is a Pan African payment infrastructure that simplifies pay-ins, payouts, and settlements for businesses. With a single payment integration, businesses can scale safely across Africa, offering plug-and-play payment solutions to launch tailored pay...

Diversified Financial Services
51-250
Founded 2017
View All Jobs 3

Description

  • Provide top-quality support to new and existing merchants and customers.
  • Serve as the first point of contact for issue resolution and enquiries.
  • Build and maintain strong, long-lasting customer relationships.
  • Expand customer relationships by supporting new products and operations.
  • Analyze prospects’ business requirements and coordinate with internal stakeholders to customize solutions.
  • Understand customer needs and recommend upgrades or additional features.
  • Share customer feedback with the Product team to inform new features and products.
  • Work with Engineering, Product, Sales, Marketing, and Compliance to ensure timely, professional onboarding.
  • Report to the Head of Merchant Success and support a high-volume merchant success function.

Requirements

  • Minimum of 2 years’ experience in a similar role in a B2B environment, financial services, or banking industry.
  • Experience dealing with customers and handling queries with high-quality interaction management.
  • Strong written and verbal communication skills, including presentation skills.
  • Ability to achieve optimal conversation ratings and standard KPIs.
  • Experience delivering client-focused solutions based on customer needs.
  • Excellent interpersonal skills and ability to build effective customer relationships.
  • Exceptional organizational skills with the ability to manage multiple activities and projects at once.
  • Strong analytical and problem-solving skills.
  • Passion for customer success and a deep interest in understanding client needs.
  • Ability to work 40 hours per week aligned to 9:00 am–5:00 pm WAT; occasional work outside normal hours may be required.

Benefits

  • Health insurance.
  • Sponsored and tailored training.
  • Paid parental leave.
  • Paid time off.
  • Flexible work style with a fully remote setup.
  • Annual performance bonus.
  • Low-interest loans.
  • Group life insurance.
  • Access to up to four therapy sessions per month.
  • Day off on your birthday.

Interested in this position?

Apply directly on the company website

Apply Now

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