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Client Engagement Manager

2 hours, 3 minutes ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
AWS Azure CRM Databricks dbt Deep Learning E-commerce GCP Generative AI HubSpot Machine Learning Salesforce
Apply Now
MUTT DATA

MUTT DATA

MUTT DATA specializes in creating and implementing custom machine learning and AI solutions that enhance business performance through automated systems and cost-efficient data architectures.

Internet Software & Services
51-250
Founded 2017
View All Jobs 14

Description

  • Own and manage relationships with existing clients in the U.S. market.
  • Serve as the main point of contact for strategic accounts and maintain a consistent client experience.
  • Understand client needs, business goals, and challenges to maximize value delivery.
  • Lead renewals, contract management, and commercial follow-ups with existing clients.
  • Identify and pursue account growth opportunities through upsell and cross-sell.
  • Monitor client health metrics such as engagement, satisfaction, and retention, and proactively address risks.
  • Keep the CRM updated with account status, interactions, renewals, and expansion opportunities.
  • Collect and share client feedback to improve services, processes, and market positioning.
  • Represent the voice of the client internally and help strengthen long-term partnerships.

Requirements

  • 5+ years of experience in Account Management, Client Engagement, Customer Success, or post-sales roles.
  • Proven experience managing existing B2B clients and long-term commercial relationships.
  • Strong ability to engage with senior stakeholders and decision-makers.
  • Commercial mindset with experience in renewals, upsell, and cross-sell.
  • Excellent communication and negotiation skills.
  • Experience using CRM tools such as HubSpot, Salesforce, or similar.
  • High level of ownership, organization, and attention to detail.

Benefits

  • AWS, DBT, Google Cloud, Azure, and Databricks certifications fully covered.
  • Birthday off plus an extra vacation week (Mutt Week).
  • Referral bonuses for helping grow the team.
  • Monthly credits in the Maslow benefits marketplace.
  • Annual Mutters' Trip with the team.
  • Remote-first and flexible work environment.
  • Collaborative, flat-structure culture with a strong focus on learning.

Interested in this position?

Apply directly on the company website

Apply Now

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