Director, Grassroots Engagement

5 hours, 12 minutes ago
Full-time
Executive
Marketing and Growth
Mozilla

Mozilla

Mozilla, the maker of Firefox, is a non-profit organization ensuring an open, safe, and accessible internet for all users worldwide.

Internet Software & Services
251-1K
Founded 2005
$2M raised

Description

  • Set the strategic direction, goals, KPIs, and revenue targets for the grassroots engagement and fundraising program.
  • Assess and improve the email program, including supporter journeys, segmentation, messaging coordination, production flow, and testing.
  • Monitor email list health and donor engagement performance to improve deliverability, conversion, unsubscribe rates, and retention.
  • Develop and support the grassroots engagement team through coaching, prioritization, and effective operating rhythms.
  • Manage direct reports, including the Manager, Grassroots Fundraising, Email Production Specialist, and Email Production Associate.
  • Partner with Strategic Communications, Community, and Development Operations to align messaging, systems, and supporter experience.
  • Oversee vendor relationships, contracts, tooling, costs, and budget needs to support execution and growth.
  • Provide leadership reporting and strategic recommendations to the Vice President of Development and other organizational leaders.
  • Serve as the internal expert on grassroots engagement strategy and represent Mozilla in the broader digital fundraising field.

Requirements

  • 10+ years of progressive experience in digital fundraising, grassroots engagement, or direct response programs.
  • At least 3 years of senior leadership experience with direct revenue accountability.
  • Experience running complex, high-volume email programs and multi-channel fundraising strategies at scale.
  • Experience managing and developing staff, including managing other managers, and leading remote or distributed teams.
  • Track record of managing external resources such as agency relationships, platform vendors, and budget lines.
  • Familiarity with email service providers, fundraising platforms, CRM systems, and analytics tools.
  • Strong cross-functional collaboration experience across communications, community, and product teams.
  • Experience working in or with global organizations and designing programs for multilingual audiences preferred.
  • High degree of cultural competence in supporter engagement across geographies and audiences preferred.
  • Commitment to Mozilla Foundation’s mission and principles of diversity, equity, and inclusion.

Benefits

  • Competitive, market-based salary with location-adjusted pay ranges.
  • Private medical insurance.
  • Extended sick leave.
  • Global Employee Assistance Program (EAP).
  • Retirement plan contributions.
  • 20 days of annual leave plus sick days and your birthday off.
  • Company holidays and shutdown period.
  • Wellness budget.
  • Professional development budget.
  • Top-up program for pregnancy and parental leaves.

Interested in this position?

Apply directly on the company website

Apply Now

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