Monzo

Monzo is a digital retail bank and fintech company that provides smart banking solutions through its smartphone app. With over 8 million users, Monzo offers intelligent notifications, instant balance updates, and financial management tools to help user...

Banks

Financials

1K-5K (2432)

Founded 2015

$1100M raised

32 open positions

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CRM Manager - EU

1 hour, 7 minutes ago

United Kingdom

Full-time

Senior

Email Marketing Manager

Marketing and Growth

CRM Email Marketing Looker

Apply Now

Monzo

Banks

1K-5K

Founded 2015

$1100M raised

View All Jobs 32

Description

Establish the EU CRM function and build the foundational communications framework for the market.
Own always-on CRM communications across email, push notifications, and in-app.
Design and execute customer lifecycle journeys from onboarding through retention.
Identify the data points and events needed to launch new CRM journeys.
Act as the primary CRM point of contact for EU and cross-functional stakeholders.
Translate performance data into campaign optimisations and future build priorities.
Collaborate with product, data, engineering, legal, compliance, and marketing teams on campaign delivery.
Build and document scalable processes and ways of working between EU and central teams.
Develop segmentation strategies with CRM managers and data analysts.
Monitor campaign performance, quality, and regulatory compliance.
Own campaign QA before launch and maintain a high standard of accuracy.
Run a test-and-learn approach by generating hypotheses, testing, and iterating campaigns.

Requirements

Native or fluent Spanish or Italian speaker.
Hands-on experience launching CRM in a new market or region, ideally from scratch.
Experience taking campaigns from signal to rollout, including scoping, planning, approval, build, test, analysis, and iteration.
Proven experience designing and implementing CRM campaigns and automated journeys across email, push, and in-app.
Experience using a CRM platform for delivery; Braze experience is preferred.
Fintech or financial services experience, with understanding of compliance and regulatory requirements.
Strong analytical skills with the ability to interpret data and generate hypotheses; Looker experience is an advantage.
Experience working with product and country teams to align CRM activity with local priorities.
Excellent organisational skills with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail.
Comfort working with ambiguity in a fast-changing environment.

Benefits

£68,000 - £92,000 salary, dependent on experience.
Incentive awards tied to performance.
Based in London or distributed working within the UK with ad hoc meetings in London.
Flexible working hours.
£1,000 annual learning budget for books, training courses, and conferences.
MacBook provided, with extra home-working support for fully remote employees.
Full benefits package available.

Interested in this position?

Apply directly on the company website

Apply Now

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