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Account Manager

11 hours, 7 minutes ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
CRM HubSpot
Apply Now
Mongoose

Mongoose

Mongoose is a leading provider of conversational software tailored for higher education institutions. Their innovative solutions, including SMS texting, live chat, AI chatbot, and insights tools, help institutions engage with students effectively. Trus...

Diversified Consumer Services
51-250
Founded 2009
View All Jobs 2

Description

  • Own the renewal process and lead upsell and cross-sell efforts across assigned accounts.
  • Meet or exceed renewal and expansion quotas to drive retention and revenue growth.
  • Build strategic retention and growth plans in partnership with a Customer Success Manager.
  • Develop and manage expansion pipeline through weekly outbound activity and account planning.
  • Build strong client relationships through outreach and Mongoose Quarterly Reviews (MQRs).
  • Identify client risks early and develop solutions to protect renewals and growth opportunities.
  • Partner with Marketing, Leadership, Product, and Client Success to share insights, updates, and customer feedback.
  • Represent Mongoose at industry events, conferences, trade shows, and onsite client visits as needed.
  • Track client health metrics and maintain accurate CRM records for renewals, upsells, and interactions.

Requirements

  • Proven success carrying a renewal and/or expansion quota in a B2B SaaS environment.
  • Consistent track record of exceeding targets and driving account growth.
  • Experience building healthy pipelines and converting opportunities with strong win rates.
  • Strong relationship-building and communication skills.
  • Ability to solve problems proactively and think strategically.
  • Experience using data to uncover opportunities and guide client conversations.
  • Experience with CRM systems; HubSpot experience is a bonus.
  • Ability to collaborate effectively in a partnership model with Client Success, Marketing, Product, and Leadership.
  • Higher education experience is preferred but not required.
  • Willingness to travel and attend onsite visits, events, conferences, and trade shows as needed.

Benefits

  • Comprehensive medical, dental, and vision coverage.
  • 401(k) with company match: 100% of the first 3% and 50% of the next 2%.
  • Flexible PTO.
  • Fully remote work.
  • Competitive leave policies.
  • 13 paid holidays.
  • One week off between Christmas and New Year’s Eve.
  • Base salary of $80,000 plus $70,000 variable compensation, with on-target earnings of $150,000.

Interested in this position?

Apply directly on the company website

Apply Now

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